Member Offer: My Esso Card

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  • huskywalkers
    huskywalkers Forum Participant Posts: 2
    edited January 2019 #542

    We finally got our card, only to find diesel was only a penny cheaper than at our local Esso.  A penny is still a saving but we were expecting more.  

  • Shires999
    Shires999 Forum Participant Posts: 43
    edited January 2019 #543

    Looks like the 'offer' prices  have risen in the last few weeks but the pump prices have dropped.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited January 2019 #544

    But then the 8/o replays have been answering as far  as possible multiple posts about the same thing,I would not expect a reply to each post, and I would think that as with most things jobs these days it is only a part of someone's workload in all the companies involved

  • ClubMember3B45DE8C11
    ClubMember3B45DE8C11 Forum Participant Posts: 3
    edited January 2019 #545

    Having had my card last week I thought I would give it a try yesterday (being brave after all the negative comments and complaints) to my embarasment after filling up to be told that my pin number was invalid after double checking on my account the number I used is the one that is showing on the account. I have E mailed and waiting a response.

    Has anybody else had this problem?

     

  • Yertiz
    Yertiz Forum Participant Posts: 324 ✭✭✭
    edited January 2019 #546

    I presume you then had to pay be some other means at the pump price?

    Yes, it appears that others have had similar problems with their pin numbers not working. Not that this helps youundecided

  • Rufs
    Rufs Club Member Posts: 4,072 ✭✭✭✭✭
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    edited January 2019 #547

    and in your estimate, how many people are using the card with no problems vs people having problems. I for one have had a card since it was first promoted, have used 3 times probably saved in the region of £13  vs my most local petrol station, Asda nearest supermarket and as you probably know this area of Newgate lane is a traffic nightmare so getting into and out of the Asda petrol station can be quite challenging, yes there are times when traffic not too bad but it is always a gamble. Much easier to drive to Park Gate, do some shopping and top up. works for me laughing   

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited January 2019 #548

    Each to their own, eh? I decided from the start that it wasn’t for me and I know I made the right decision for me. However, if it works for you, Rufs, saves you a few quid and gives you no hassle, then that’s the right choice for you. 

  • sglilley25
    sglilley25 Forum Participant Posts: 4
    edited January 2019 #549

    Pump King Warning

     

    They have started taking money out of my account twice for the same transaction.

    Numerous e-mails and telephone calls no reply. I've even started to copy the club in, and they don't get a reply from them. 

    Has the club, carried out any due diligence on this company? well I have, PK Fuels registered as a company in April 2018, Experian rate the company as HIGH RISK !!! Do I have to resort to the small claims court to get me money back ??

    I've stopped using them please check your bank statements.

  • Surfer
    Surfer Club Member Posts: 1,303 ✭
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    edited January 2019 #550

    So this is still happening despite them saying it was a glitch that has been rectified.  You are not alone with the double dipping as we experienced it a few weeks ago as per my post in this thread.

    Unfortunately it seems that the CC is turning a blind eye to this continued practice?

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited January 2019 #551

    Not sure if it is still occurring as Sgiley posted the same in 'stories' section today saying that the incident happened on 5th January from memory. Maybe it is no longer happening but repayment not yet received? 

  • WillDeBeast
    WillDeBeast Forum Participant Posts: 95
    edited January 2019 #552

    In the first instance, I'd ask your bank to refund.

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
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    edited January 2019 #553

    Good advice👍🏻, the Bank will be listened to far quicker than a customer. Banks also have the power to act swiftly & bring the power of the law down swiftly to bear.

  • SeasideBill
    SeasideBill Forum Participant Posts: 2,112
    1000 Comments
    edited January 2019 #554

    You will never get a reply

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited January 2019 #555

    And cancel that debit card.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited January 2019 #556

    I have just now received an email in response to a query to esso as to why i was not recieving  texts and they have asked for my mobile number which i have given (again)

    the e-mail was from esso customer support and their number was showing as 02034 688578

     

  • WillDeBeast
    WillDeBeast Forum Participant Posts: 95
    edited January 2019 #557

    That call wasn't from Esso. 

    020 3468 8578 is the Pump King number.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited January 2019 #558

    The e-mail is according to the adress at the bottom of the email it says esso customer supportsurprised

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2019 #559

    I presume people have read the note now added to the Esso Offer on the Opening Post?

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited January 2019 #560

    No idea , got a link ?

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2019 #561

    If you click on the highlighted offer at the end of the opening post a note has been added about demand and supply. However, to me,  the accounting errors are more of a concern when I read some of the comments on here.

  • Chris Downes
    Chris Downes Forum Participant Posts: 2
    edited January 2019 #562

    Just tried to register for mine and the pump-king website fails to recognise my car's reg.  So tried my other car....still no luck.  Can anyone here report the same?

     

  • LaceLady
    LaceLady Forum Participant Posts: 1
    edited January 2019 #563

    Trying to register for the myEsso card and get passed to a Domain registration site!   Anyone else found this?

  • robinps
    robinps Forum Participant Posts: 1
    edited January 2019 #564

    Had a lot of difficulty registering and still not received my card over many weeks and email assurances 

  • DJM
    DJM Forum Participant Posts: 5
    edited January 2019 #565

    I have tried to order an esso card but when I click on the link it opens up a domain site. Anyone else had this problem?

     

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited January 2019 #566

    The website name has changed. It no longer is myesso etc.

    If interested maybe use the CC promo code on site below. Or wait for somebody to post that uses the organisation which seems poor on communication. The wepage change is mentioned bu a member elsewhere in this thread. Googling gives URL if it is correct; I know not if it is a safe link. 

    https://pump-king.co.uk/welcome

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited January 2019 #567

    Out of interest, I wonder if you folk who are struggling to register for an Esso card have read the problems recorded in this thread? 

    Briefly - there are huge delays, almost total lack of communication, PINs not working, website changing AND payments being taken twice. 

    😤😤😤

  • Extugger
    Extugger Forum Participant Posts: 1,293
    1000 Comments
    edited January 2019 #568

    Just a huge cock-up! 

    I get diesel at £1.26 per litre locally, so think I can manage without Esso card and all the hassle.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited January 2019 #569

    I wonder if Pump King have officially notified the CC offers department about the change in website? CC offers section certainly does not have it. 

    Difficult to know whether CC is incompetent, Pump King or both frown

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited January 2019 #570

    It surprises me how many people seem to be ignoring the warning signs. 🚩🚩🚩

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2019 #571

    It's fairly easy to read up info on the card "offer" and there are now FAQs which explain things a bit further. People need to remember that Pump King is just a trading name for PK Fuels Ltd. They are using WEX for the card services, normally these might be company providers but in this instance it's a consumer product ie a card that club members can use rather than a company fuel card.

    It looks like Feb 15th 2019 is the expected date when applications should be sorted due to high demand?

    LINK to FAQs

    Personally I think the club could be helping consumers more by referring them to updates on the OP.

    PS Said without prejudice, don't take my word for it, it's a complicated chain pf providers! I have lost track myself. See also the Braintree link on the FAQs...

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