Irritating pop box

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Comments

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited August 2018 #152

    I think that is somewhat unfair. Clearly the Club are trying to come up with ways of introducing this type of option to make it easier for some members to get access to information. To their credit they have listened to what we have said and amended and removed and no doubt are having another think. Sometimes its a case of best laid plans etc. These things need testing on real users which is what they have done, but they have listened.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #153

    These things need testing away from real users first to ensure that they actually work before being let out into the real world David!

    Why anyone thinks it a good idea to have a damned pop up when there is already a FAQ button to do the same is anybody's guess. If it was thought necessary they could simply have highlighted said button.

     

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited August 2018 #154

    A group of Beta type users made up of a few members could carry out the second level testing would be an idea.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #155

    I agree Oneputt. First level testing would not be a bad idea either.

    Why should the FAQ pop up be needed on the FAQ page also?

     

  • Unknown
    Unknown Forum Participant
    edited August 2018 #156
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  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #157

    Testing user patience perhaps? 

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited August 2018 #158

    I have seen the message 'Content removed' in threads where persons have taken umbrage against another for so called personal attack and/or name calling, yet here it is a free for all attack on the IT department.

    Double standards or what!

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #159

    What you are seeing M is a frank exchange of consumer views. Not an attack as such

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited August 2018 #160

    If the Club wanted to make it easier to get info they would've sorted this poor attempt of a web site site long ago.

  • Unknown
    Unknown Forum Participant
    edited August 2018 #161
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  • young thomas
    young thomas Forum Participant Posts: 11,356
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    edited August 2018 #162

    this morning I had a different orange pop up box 'advertising' midweek discount...I didn't read it thoroughly, just clicked the 'X' and it went away.

    perhaps CC have asked IT to 'explore' other avenues beyond the 'ask your question here' box....?undecided

     

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 2018 #163

    A bit like this one - a box over a box?

    At least it’s being worked on which is progress. 

    I hope Fink comes back and tells us more. 👍🏻

  • Unknown
    Unknown Forum Participant
    edited August 2018 #164
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  • Bakers2
    Bakers2 Forum Participant Posts: 8,190 ✭✭✭
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    edited August 2018 #165

    I had the pleasure of that yesterday on my phone. I did post about it, but no screen shot.

    Delighted to say no sign of it today. So far 😉. Only been on my phone since 1215 but wasn't on my tablet this morning but it wasn't there yesterday.

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
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    edited August 2018 #166

    That's because it has migrated to my iPad today. It pops up every time I change a page. Somebody at H.O. PLEASE get rid of the bl**dy thing.

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited August 2018 #167

    Don't worry B2. 24 August 1215, the Pope declared it invalid. wink

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited August 2018 #168

    I seem to be getting a blue/green disc with a white ? mark in the middle of it, in the bottom LH corner whenever I log into the CL search page.yell

  • Bakers2
    Bakers2 Forum Participant Posts: 8,190 ✭✭✭
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    edited August 2018 #169

    I'd not seen it most of the day. Checked out something not on CT after 5pm and the little blighter is back 😤😤. Suppose were stuck with it for the long weekend 😭

  • Unknown
    Unknown Forum Participant
    edited August 2018 #170
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  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #171

    That is known as evolution I think?

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited August 2018 #172

    It seems only visible when you leave the forum. I am getting a small green circle (quite discreet) in the bottom left of the screen. Nothing happens to it unless you touch it either with the mouse of finger. It seems as though they have listened and adjusted to get the best solution. This is using a desktop computer running Windows 10. I checked on my Android phone, using the same page as on my PC, and it doesn't seem to appear on there at all? 

    David

  • papgeno
    papgeno Forum Participant Posts: 2,158
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    edited August 2018 #173

    I just logged in a few minutes ago and saw this green circle with the question mark. It appeared right over the log in box but I shoved the screen up a bit and the log inbox moved but the question mark stayed put, didn't dare to touch the green circle though!!

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #174

    It seems only visible when you leave the forum. I am getting a small green circle (quite discreet)

    In my view totally pointless as there is already a FAQ button

     

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited August 2018 #175

    Alan

    Surely the FAQ button has a completely different function? You use that to get to a prepared list of questions/answers, what do you do if what you want to know is not catered for? I see the purpose of the new function as being able to ask about something that is not in the FAQ so an additional feature as I see it.

    David

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #176

    There seemed no difference in usage when I tried it David.But having tried again yes it does search a different data base but seems of little merit

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 2018 #177

    You type in a question and it searches a list of pre-prepared questions and answers. It’s no help if you want to ask something that isn’t in the list.

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited August 2018 #178

    The only difference between it and the FAQ button, from what has been said, is that they are monitoring what questions are asked and increasing it knowledge base. So although you might not get an answer. Someone else might, in a day or so, when the answer has been added.

    I would have thought that would have been possible utilising the FAQ button. Without the need to further clutter the screen.☹️

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2018 #179

    That thought had crossed my mind also Steve

  • Kennine
    Kennine Forum Participant Posts: 3,472
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    edited August 2018 #180

    Now that the pop-up box has been removed as requested by forum members, smile, they have replaced it with an unobtrusive small green blob.   Well done to the IT dept. 

    wink

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 2018 #181

    Annoying things can pop up all over the place, I find. 🤨