2018 Swift Vogue faults
We picked up our brand new Swift Vouge 580 Sb from a dealer in Swindon,after being showed how everything worked we towed it home. Our first week away in it we started to discover problems,blind over bed would not close,bathroom door would jam shut,the top fridge grill on the outside fell off,the door would`nt shut properly,the lights flashed when the taps were turned off,some of the cub board doors were loose and not lined up,trim around the table unstuck and worse of all (after a couple of days of using the caravan) water running over the floor by the cooker that turned out to be the waste pipe from the sink was not connected properly and was told by the dealer that the pipe was to short. and the carpets were ruined.
We returned the caravan to the dealer to be fixed and after 2 weeks we went to pick it up and i was not happy with the work that they had done. Under the sink in the cupboard the simply cut the lino out with a Stanley knife to dry the floor and put the bit of lino back and ran some sealant around the outside. The dealer said that that was all they could do. When i got the caravan home i checked under the cupboard in the bedroom with my damp meter and i got a very high reading of damp so i took the caravan back to the dealer again and was told that because my damp meter was not -industry standard the would`nt accept my readings so they checked it with there damp meter and got a reading of 17%,i then asked the dealer to use the prongs on the damp meter as i had done with mine but he said Swift would not accept reading with prongs pressed into the floor because the lino gave a false reading so i pressed the prongs from the dealers damp meter into the floor and got a reading of 29% and the dealer sill said it was within limits. This is still on going and Swift have not committed yet and i have told Swift and the dealer that i want a replacement caravan or a refund because i did`nt buy a brand new caravan so i could have damp in the floor. I would be interested to hear from other people if they have had the same problems and were do i go from here.
Comments
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Pcw66, I am sorry to read of your experience with your new Swift. Unfortunately some of what you have found are longstanding problems.
I would advise you to re-post this on Swift Talk for more practical advice from others who have had similar experiences.
Ken
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Ring Trading Standards tomorrow, they will tell you all your legal rights better than most of us. I used them a few years ago when we had problems with a new Elddis van, if I remember correctly you only have a short amount of time to reject the van and make them have it back, after that time you have to except repairs, but ring them and also the club legal helpline. Your not the first nor will you be the last to go through this disappointment. For us it put us off ever buying British vans ever again and we know own a German built caravan.
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Try this guy director at swift , had him on speed dial , had a lot of trouble with a Swift caravan, in the end got money off a new one our conqueror had about 70 faults , just changed a elegance for a buccaneer and after 5 weeks it has damp , no one can build a decent van , if under 30 days can get a full refund , have a look at the which consumers website , it explains it clearly, we are in the process of rejecting the buccaneer.
i got banned from swift talk for telling the truth and expressing my views 😂 they only like positive comments and they have got a lot of die hard swift fans , to be honest I wouldn’t bother with it .
hope this helps
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seem that they do and door on correct side.
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I bought a new Swift last year....yes had all similar faults and numerous warranty claims. Fortunately nothing structural but the build quality is rubbish. If within the first month reject it straight away Don’t deal with Swift as your legal contract is with the dealer
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I spoke to the MD of the Swindon dealer and told him of my consumer rights and again told his that it was my right to reject the caravan and he said he would not accept it and wil talk to Swift to see if they will remove the complete interior replace the complete lino and then replace the interior.When i told him that if the PDI was carried out correctly the waste pipe that was to short would have been discovered and my caravan would`nt have the problems that i have now and he said that they dont check the waste pipes in a PDI and i then told him that 2 of his staff told me it was a common problem for the pipe to be unconnected,he then told me more bull**** I also paid £75.00 to have a independent inspection of my caravan and more faults were discovered.I did get a email from Swift this morning saying they were looking into my complaint .If you are thinking of buying a new caravan from a dealer in Swindon,think again.
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