72 hour rule
Do members agree the “72 Hour”, rule should apply to the Club and Members?.
The reason we ask is, our last two visits to Club Sites we have experienced a “Change of Circumstance “ situation where we may have changed our Site plans had we known beforehand.
Firstly, A Camera crew 7+; 3 Caravan’s, 1 Motorhome, one van , on super pitches in small cul de sac.
Secondly. Showers not working, WI-FI not working although we have paid for the year.
Very early road noise from outside and inside the site. Bird Scare noise sounds like gunshot, from 6am to 7am.
Uneven dusty road surface. Not good for disabled person.
Blocked and smelly waste on pitches.
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Comments
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I quite agree, Chrystal. The club should give us a minimum of 72 hours notice of unforeseen breakdowns, weather related events and so on. It’s clearly not good enough that their crystal ball has broken.
Take a step back and consider this realistically. You’re having a whinge about things that are mostly beyond the club’s control. Traffic noise on roads, bird scarer in the countryside. Dusty road? My goodness, who’d have thought it!
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I'm not entirely sure what you're asking for, Chrystal. Are you saying the club should get in touch with all arrivals 72 hours before they're due to arrive with information about any conceivable problem? A bit impractical, surely? After all, a problem to you might not be one to me and vice versa. I can agree that if all the showers were out of action for any length of time prior to your stay there is a case for informing customers - was that the case? I don't think any of the other factors you mentioned warrant such action. Which club site was this? I think we need more information before we can say if we agree with you or not.
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Well, now I'm really puzzled - that's another member's story - was Burrs one of the sites you personally had a problem with or are you just looking round for something to bash the club with?
Edit - just read through the most recent reviews, all 4 or 5 * - very complimentary about wardens upholding rules, some issue need resolving, but doesn't appear to be anything that would make me want to pack my bags and leave.
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And if this was agreed, what would we do if the club failed to advise people 72 hrs in advance? Send the club a warning email, perhaps? Three strikes and they’re out?
I suspect you’re not thinking this through, Chrystal.
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As above I don't get what you're complaining about. If the showers had not been working for some time then perhaps yes, but when did they stop working and for how long? I remember a post that said when the hot water had broken don and it could not be fixed within a reasonable time then you could have your money back?
As to the rest of your complaints they are outside the club's control. Where there is a road there will be road noise. Farmers will make noise, wifi is not guaranteed on all sites.
But what I really don't understand is:
A Camera crew 7+; 3 Caravan’s, 1 Motorhome, one van , on super pitches in small cul de sac
What are you complaining exactly about? that people used pitches? were they filming all day and night (people shouting Action - cut?), they got these pitches free? what?
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Not another seagull?
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Ok YES, the rules should apply to all members, disabled or not.
And if your are using your disability as a reason to break the rules, how will, camera crews, noises, showers, wifi, affect you more any an 'abled' member or any other disabled member?
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Don't worry Chrystal. There are some who don't give a hoot about anybody with a disability.---- Many sites are definitely not user friendly for wheelchair users or those with mobility issues.---- The forum is a good place initially to highlight any challenges a disabled person might find on a particular site. The second place is to notify Grimstead Towers of your findings. That some posters are not interested in other people's health challenges, is unfortunately just an integral part of this particular forum.
K
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Always best to phone a site directly Chrystal if you have a particular set of circumstances, even up to the day prior to departure, that way you can cancel if you need to do. If I book in advance, then something in the control of the Club (such as no showers) comes to light, I would cancel and go elsewhere if I needed showers.
So, the showers working is a Club issue and needs to be quickly fixed. No penalty for cancelling.
Someone else using the pitches you might like is just tough luck, regardless of your needs. How do you know what needs others might have? If you do need such a pitch, then explain before booking. You could also ask about the state of the roadways elsewhere on the site, and again go elsewhere if they don't suit. Sorry to sound a tad harsh, but it is up to you to check out all is going to suit, even if you have been before your circumstances changed.
As for the wifi, it is so well documented how poor the service is, I am astonished folks still pay for it. Either choose a site where wifi is free, or make arrangements to set up something personal for yourself, tethering for example.
Its not all about just clicking a few buttons to book a site sometimes, especially if your requirements have changed. A bit of self help and prior knowledge will help make trips less stressful. Hope you have a better trip next time.
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K
I don't know if you've been on a CC site lately, with you not being a member, but every site publishes an "access statement" which covers things like the modifications & suitability of facilities for disabled use.
What problems have you experienced....?
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Are on a Cl. Looking to go to Brecon on Sunday maybe. and whether we should book. On late availability the number of spaces has increased over the last few days. Now 53. Is this a result of the block bookers using the 72 hour rule to cancel? So we can be flexible I will not book but turn up when we want.
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Unless you are expecting an answer from the club,🤣 🤔 it is rather a pointless question. How could anyone possibly know if the increase in pitches is due to folk who book and cancel a lot.
Personally I think it rather unlikely. The reason for those sort of cancellations usually put forward, by those who support the myth, is poor weather. According to the forecast this is set fair for the weekend with high pressure in charge.
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Does it matter what site. If any customer has a bad experience on one site on the network, it reflects badly on all the others, including the Grimstead head office. ---Site deficiency and customer dissatisfaction is an urgent matter for head office to address. The OP has highlighted a number of issues. They should not be swept under the carpet.
K
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+1, and there appears to be doubt that the OP actually experienced these 'issues' ?
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