Using Live Chat

harryb
harryb Club Member Posts: 1,536
1000 Comments
edited February 2018 in How to use Club Together #1

Twice in the last 15 mins I have tried to use Live Chat and twice it has shut itself down. Most annoying after all the typing.

Anyone else had this problem

Comments

  • EasyT
    EasyT Forum Participant Posts: 16,194 Participant
    1000 Comments
    edited February 2018 #2

    Worked for me OK in the past.

    Was it something you said? smile

  • Kennine
    Kennine Forum Participant Posts: 3,472 Participant
    1000 Comments
    edited February 2018 #3

    How unusual. CMC software not working properly, surprised

    K wink

  • harryb
    harryb Club Member Posts: 1,536
    1000 Comments
    edited February 2018 #4

    i gave up after the second time because I didn't have any faith in it being right. Like a lot of the site

  • harryb
    harryb Club Member Posts: 1,536
    1000 Comments
    edited February 2018 #5

    Have just found out where the Live Chat disappeared to.

    I have just closed down the internet and there they were, both chat boxes lying on my desk top.

    That's something for IT to look into.

  • JillwithaJay
    JillwithaJay Club Member, Member Moderator Posts: 2,487
    500 Likes 1000 Comments
    edited March 2018 #6

    I have the opposite problem in that it constantly pops up when I'm researching something but don't require assistance. 

  • Wherenext
    Wherenext Club Member Posts: 10,982
    5,000 Likes 1000 Comments Name Dropper
    edited March 2018 #7

    Have you noticed that these live chat pop ups always seem to be stuck over the bit that you want to press?foot-in-mouth

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments 250 Likes
    edited March 2018 #8

    didn't even know there was a live chat. undecided

  • PhilHeller
    PhilHeller Forum Participant Posts: 267 Participant
    100 Comments
    edited March 2018 #9

    Had the misfortune to try and use this earlier in the week. Explained my problem and got a response totally ignoring what I was asking. Tried again and was deafened by the silent response😡

  • Simon100
    Simon100 Club Member Posts: 672
    500 Comments 100 Likes
    edited March 2018 #10

    I used it last night from my tablet. I got an instant response but the person was unable to answer my question, referring me to the site managers and/or suggesting that I phone membership services today! Not sure what the point of a web chat service is if they can't answer a simple question about leaving your caravan unattended.

    What was frustrating was the expectation that I would want to comment on the service after the chat had ended and the chat page highjacking my browser until I had made those comments.

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