Future member offer suggestions

2

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  • Auchtavanner
    Auchtavanner Forum Participant Posts: 69
    edited March 2017 #32

    Thanks Laura much appreciated. 

     

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited March 2017 #33

    Hi brue,

    We do have some offers available in our Great Savings Guide which include savings on leisure centres and swimming pools however this is an area I am keen to expand. Thank you for the suggestion smile

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited March 2017 #34

    Hi Wherenext,

    Great suggestion smile

  • JayEss
    JayEss Forum Participant Posts: 1,663
    1000 Comments
    edited March 2017 #35

    We've done very well out of the great days out vouchers in the past - we saved our membership fee during our stay in York. 

    The online search is a bit hit and miss though. Any chance of more filters?  Just vague terms like heritage, nature, adventure, food would help. 

    I'd love member offers for Mulberry, Kurt Geiger and Louboutin please. wink

     

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited March 2017 #36

    Hi IanH,

    We do have a member offer with Lex Autolease where members can save up to 25% on new car purchases - full details can be found here: https://www.caravanclub.co.uk/membership/member-offers/lex-autolease-car-select/

     

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #37

    The reason the guides are available on request is because we are conscious many members are happy to search for attractions online to help reduce their carbon footprint.

    Are you also aware that many members decide what to do whilst out on tour; that many members use club wifi; that many members use club wifi and that a number of CC sites do not have the facility or that members use non club sites and AS sites as well and, More Importantly, that members on tour generally do not have a printer to download vouchers and hence require a booklet if they are to take any advantage of offers??

    To provide a service to members is not rocket science is it? 

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited March 2017 #38

    Hi Wherenext,

    I am delighted to inform members can save up to 10% on car rental through Enterprise, Alamo and National.  For full details please visit: https://www.caravanclub.co.uk/membership/member-offers/car-hire-offer/

    Hope this helps! smile

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited March 2017 #39

    Hi EasyT,

    Sorry for the delay in responding I was out of the office yesterday at external meetings.

    I will try and respond to posts as soon as I can however I may have to respond every couple of days.

    Please be assured I will keep a close eye on this thread and will respond as and when I can smile

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited March 2017 #40

    Hi DaveFL2, 

    Delighted to hear you have been able to utilise one of our offers smile

    Thank you for pointing out the link, I will see if I can amend this.

     

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2017 #41

    Every couple or three days sounds fine Laura wink

    However I have noticed in he past that  this has often not been the case on threads started by staff.

    With regard to my comment 'More Importantly, that members on tour generally do not have a printer to download vouchers and hence require a booklet if they are to take any advantage of offers??'.

    If the CC is not prepared to send out these leaflets to members could they not at the very least be made available on sites?? It would not address the failing when not on a CC run site but would go some way towards providing at least a limited service to members. 

    Alan T

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited April 2017 #42

    Hello Everyone, 

    I am away from the office for a couple of weeks and will respond to your posts as soon as I can when I return. 

    Happy saving! cool

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited April 2017 #43

    Hi JayEss,

    Delighted to hear you have done well out of the Great Savings Guide.

    If you click on the ‘Advanced Options’ button it means you can filter the search via region or Club Site location.  You can also filter by category i.e. adventure, animals, heritage, tours etc. 

    Moving forward we hope to introduce more filters and we welcome any suggestions.

    I would also love to utilise offers with luxury fashion brands! laughing 

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited April 2017 #44

    Hi EasyT,

    We provide two services for the Great Savings Guide. One is the online search tool where members are able to search for attractions online and can download and print as many vouchers as they wish prior to going on tour, this has proven very popular with thousands of vouchers downloaded each month. The second service is the physical copy of the guide which members can order for free from Club Shop (plus free P&P).  I am delighted the Great Savings Guide is valued by members and I hope members find both services useful.

    I agree it would be great to send a booklet out to each household and this is certainly something we are keen to pursue in future however it does involve a significant print cost. 

  • DavidKlyne
    DavidKlyne Club Member Posts: 14,061
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    edited April 2017 #45

    Laura

    Could money not be saved by either making it part of one copy of the magazine or distributing it with the magazine which would save postage which is obviously a major cost these days? I subscribe to MMM magazine and they always have supplements sent out with the magazine each month.

    David

  • Bakers2
    Bakers2 Forum Participant, Forum Participant Trusted Posts: 8,295
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    edited April 2017 #46

    How sensible is that? One lot of packaging and a slight weight increase. 😉

  • robsail
    robsail Forum Participant Posts: 1,441
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    edited April 2017 #47

    Any outings that are related to a particular site then the distance from the site must be by road not as the crow flies! It is suggested that Kellie castle is about 13 miles from yellowcraigs site then there is this bit Of water in the way! Namely the firth of forth real distance some 75miles!

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,936
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    edited April 2017 #48

    Good idea, David. At least that way I (and others) might get a copy and not the summary booklet of club sites that we received when requesting the Great Savings Guide!!!yell

  • groovy cleaner
    groovy cleaner Forum Participant Posts: 208
    100 Comments
    edited April 2017 #49

    just had an email from the club telling me about great offers and member savings but as always nothing for me frown

    come on CAMC think about your Single members ,those on low incomes and those with no kids !!!

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited April 2017 #50

    The present system must save money Laura as many members are not aware of the booklet I suspect and therefore will not request one. smile

  • IanH
    IanH Club Member Posts: 4,708
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    edited April 2017 #51

    Jay - they do a discount on Cotswold outdoor clothing. wink

  • JayEss
    JayEss Forum Participant Posts: 1,663
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    edited April 2017 #52

    Oh so they do. Sadly I won't need it 

  • Navigateur
    Navigateur Club Member Posts: 3,884
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    edited April 2017 #53

     think about your Single members ,those on low incomes and those with no kids !!!

    I keep seeing offers such as "Free child with every adult place" but have never taken them up as I don't want any more.

  • IanH
    IanH Club Member Posts: 4,708
    1000 Comments
    edited April 2017 #54

    Agreed. The future of the Club are the retired members......they are the ones who go on multiple and lengthy holidays every year (as opposed to families who take maybe two weeks and a couple of weekends).

    Retired people should be the target audience of the Club and who should be offered special deals.

  • brue
    brue Forum Participant Posts: 21,176
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    edited April 2017 #55

    Any chance of Trespass discounts? Just bought a waterproof jacket from them, similar to one seen in Sea Salt but £30 cheaper! Wouldn't mind a further discount! smile

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,936
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    edited April 2017 #56

    Didn't you try for a discount being a member of CC or N/T etc, as most sport/outdoor outlets will give at least 5% disc. to members of such?

  • brue
    brue Forum Participant Posts: 21,176
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    edited April 2017 #57

    Not this time. I usually do. frown

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,936
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    edited April 2017 #58

    We learn from our errors, don't we!!wink

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited April 2017 #59

    Hi David, thank you for the suggestion. 

    The Club reviews the Great Savings Guide every year and we always look into distributing it with the magazine, while we would save money on delivery the print cost is significant. We regularly promote the Great Savings Guide via magazine and emails encouraging members to order or view online.

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited April 2017 #60

    Hi Robsail, thank you for this feedback I will pass this onto the relevant team as a future development. smile

  • Laura Cass
    Laura Cass Forum Participant Posts: 55
    edited April 2017 #61

    Hi Groovy Cleaner, thank you for your feedback. 

    I believe the email you are referring to was promoting our 20% discount with Roadchef, up to 40% discount with Dash4it, 25% discount with Historic Houses and up to £1000 worth of accessories with Kia.

    I am sorry you feel there is nothing for you and this is precisely why I have started this thread so I can find out what products/services and brands appeal to you.  Please do let us know your suggestions and we will endeavour to add them to our member offer listing. smile

    We currently have over 50 member offers to help make touring cheaper and we strive to provide inclusive offers. At the moment we only have one offer which is relevant to children/teenagers which is a 20% discount on driving lessons with Young Driver.

    Our Great Savings Guide has over 400 savings on attractions and approximately only 90 of these are child/family savings. We include family offers as we want to represent our whole membership and we have many members who holiday with their children or Grandchildren, however please note we also value our adult only and solo tourers and as such the majority of the savings are money off. Again, thank you for your feedback and we will try to negotiate more money off discounts in the future. smile

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