Advice required relating to caravan storage
Hello
We have been Caravan Club members for almost 20 years and need some advice from other members on a problem we have which relates to the Company that we used to store our caravan. We paid an annual fee in advance from 1 April 2014 to 31 March 2015. We sold the caravan on 12 October 2014, so that is part way through the season.
When we contacted the Manager of the storage site to ask if we were entitled to a refund if we sold it before the end of the storage season, they replied informing us that they follow the guidance from The Office of Fair Trading on refund policies, which states that they only pay a refund when the pitch is re-let to another Customer. We asked for a copy of this guidance but he could not provide it. He suggested we check the Internet.
When we checked the Office of Fair Trading website, we discovered that it had been closed since 31 March 2014, and it provided addresses for several Organisations that were now dealing with the issues they previously covered. We were directed to the Citizens Advice Consumer Helpline, however they also are unable to provide a copy of this guidance.
Can any Members (especially any Lawyers) help us to obtain a copy of the OFT guidance, and forward it to us, so we can see if they are genuinely able to refuse a full refund.
Thank you for any assistance