Booking confirmation

Surfer
Surfer Club Member Posts: 1,303
500 Comments 100 Likes

Getting a bit concerned.  Last Friday we made a booking through the CC for ferry to France and paid a deposit. 

We were told that the documentation would be with us by the following Monday 27th July.  Monday has come and gone along with a few more days but no sign of the documentation of confirmation fo booking.

We have not changed our contact details so getting a bit concerned.  Is it the norm for the CC to take so long sending out confirmation documentation?