Problems with Compass
Having had two second-hand vans we felt that we would like to buy a new van and after alot of discussion, reading and thinking we settled on a Compass Rallye 574. We got a good price because we bought in August and of course all the new models were about to come out.
However, we have had a succession of minor niggles with the van, starting with the gas grill failing to work, which after one month of being told we were'nt using it right, the dealer agreed to come out and lo and behold the micro-swtich had failed. However, in getting to the problem the engineer managed to put a lovely long deep scratch on the pan cupboard door below the cooker. That was in September. At the beginning of December they finally rectified the grill situation but to date we are still waiting for Elddis to get the door in for the dealer. We took the van away for 10 nights at the end of September and whilst we were away we noticed that there appears to be at least two "objects" underneath the vinyl floor, which was obviously not cleaned properly prior to the vinyl being laid. Already these objects are wearing their way through the vinyl and there will be at least two holes in the floor shortly. When we got back I wrote to Elddis regarding this and the other minor niggles (only one shelf in the oven, door catches sticking closed,door catches falling off, toilet door handle falling off every time we tow, a failure of some the the led lights) and got a very unhelpful response back telling us that it really was nothing to do with them. So here we are ending towards the end of the year and Elddis have'nt even been out to look at the van or offer us anything regarding what they intend to do about the floor. However, I phoned the Clubs Legal Team, who were extremely helpful and for once having something on finance looks like it will work for us, as they advised us to get Black Horse Finance involved.
So has anyone else had dealings with Elddis regarding faulty NEW vans and what has their response been like. So far I an very unimpressed!