Hard standing booking trial
Comments
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It is difficult to understand any confusion. The hardstandings must have shown as fully booked or they would have booked them instead of the grass. The fact that there still might be some free when you arrive, means nothing. If they booked grass and then
after arrival wanted to change, then as peedee says, they just have not been paying attention. Any confusion would be removed if you could choose pitch type at all sites with a choice. The small number in the trial could mean that folk booked it, but then
forgot that they had selected a pitch type. We book months ahead, so not impossible,One site this year OH went in to book so that I could move the caravan. One of the staff came to the car for a friendly natter and asked what pitch type we had booked. I said I did not know that there was an option on that particular site but that, if there
were, I would have booked HS. Indeed I had but that was 9 months earlier possibly0 -
You would have thought the idea of the magazine app was to get it out there at least as fast as those being sent out, if not faster. Went to have a read of page 28 but the latest copy available is still October
I cannot find it either and the Club is actually advertising articles only accessible from the App!
peedee
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If the CC are using the excuse that it "caused confusion amongst members," then that's basically saying that all members are too thick to understand the booking process.
Nice one CC, they should have said that "it caused confusion amongst staff" because that is nearer the truth.
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If the CC are using the excuse that it "caused confusion amongst members," then that's basically saying that all members are too thick to understand the booking process.
Write your comments here...Parking to a peg , causes confusion for some members too .
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Well, unless you are the last person to arrive on a fully booked site, then of course there will be some empty pitches free when you arrive. And some of them will be the opposite pitch type to what you booked, in all probability.
To say that members were 'confused' is frankly insulting.
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Well, unless you are the last person to arrive on a fully booked site, then of course there will be some empty pitches free when you arrive. And some of them will be the opposite pitch type to what you booked, in all probability.
To say that members were 'confused' is frankly insulting.
Write your comments here... Surely you should know what pitch type you'll have booked , it's just a simple matter of parking on a pitch with the correct corresponding peg colour & I'm sure those nice warden's will remind everyone on arrival , so no one
gets confused0 -
If the CC are using the excuse that it "caused confusion amongst members," then that's basically saying that all members are too thick to understand the booking process.
Nice one CC, they should have said that "it caused confusion amongst staff" because that is nearer the truth.
I think they mean some members. If some cannot understand pitching to the peg they are probably right.
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Oh, to be as perfect as some.
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Oh, to be as perfect as some.
That'll be the two of us then
Not me. Far from it.
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He isn't perfect Tammy but he is trying.
I've learnt a lot about trying on CT.
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When the trial finally finishes everyone gets to choose their pitch from whatever is left when they arrive as happens on most sites now. I guess this probably means CC get bookings & members have to take a chance instead of not going or going elsewhere
because they cannot book the type of pitch they want.0 -
Certainly doesn't bother us. As we usually arrive just after 12:00, very seldom on a Friday or Saturday, and always outside of high season, except on £14 club sites, we usually have a choise of H/S or grass and select the one that we fancy most at the time
depending on weather conditions. It's great being retired having these type of choises.0 -
Certainly doesn't bother us. As we usually arrive just after 12:00, very seldom on a Friday or Saturday, and always outside of high season, except on £14 club sites, we usually have a choise of H/S or grass and select the one that we fancy most at the time
depending on weather conditions. It's great being retired having these type of choises.+1
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Certainly doesn't bother us. As we usually arrive just after 12:00, very seldom on a Friday or Saturday, and always outside of high season, except on £14 club sites, we usually have a choise of H/S or grass and select the one that we fancy most at the time
depending on weather conditions. It's great being retired having these type of choises.+1
...+ 2
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Some members do go elsewhere at certain times of the year and depending what times of day they travel. If I was a weekender going of on a Frday and arriving on site 7pm onwards durimg busier times I would not be using a CC site
....i guess because there was a chance of not getting a HS?
are some cc sites not HS only, and if visiting one that was, the arrival time would not matter?
agreed, if late in the year, or if wet, and a HS is the requirement, then perhaps not chance it....so go for all HS, either with CC or 'elsewhere'....
i think the trial boiled down to two things...
1. folks' preferences/requirements for a HS
2. what action was taken if this could not be filled, either at booking time (commercials) or by the law of probability (at CC sites that are not fully HS)
obviously, some vanners are still quite happy (at any time of year) to be on grass, if thats all thats left on arrival.
so the crux of the issue is how these two 'attitudes' were detected/recorded during the survey...and to the level of those responses...
if the 'actions' under point 2 above were 'go elsewhere' and they outnumbered those who were still 'quite happy with grass' then you could see why the club might have thought that showing a 'no HS available' at booking time could put some off.
however, reading Alans post above, by not providing this information currently, the club are leaving members to draw their own conclusions about the likelihood (or not) of getting a HS pitch.
this 'non-certainty' seems to be as significant a driver as 'certainly not' in pushing custom elsewhere.....
so, has the club has moved out of the frying pan and into the fire with the trial, with neither certainty nor uncertainty being enough to keep custom where a shortage of HS is likely.
if they see this as the case, then their only course of action (to be sure of keeping the HS lovers) would to be to wholly convert the network....
however, this in itself would be a shame as for some (for the most part of the season) you cant beat grass.....
hey ho.....
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As we have not had the paper copy of the mag and the app is still showing the October edition as the latest, it is difficult to comment fully on the CC decision, when I can't read their reasoning. However, given that it is a club I suppose the current system
is at least as fair as it can be. I can book well ahead, usually we book most of the following year before the 1st January. Yet we have the same chance of getting a hardstanding as someone arriving at the same time, who booked the day before.0 -
I think there is only one way the Club could introduce booking of hard standing across the board and that is to introduce a price differential between hard and grass pitches.
peedee
. . . or just convert sites to all hard standing.
Hell is more likely to freeze over before that happens.
Peedee
Thankfuly !!
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its always difficult to get the balance right, TBH (for us) a nice patch of well mown grass and room to sit out is far more attractive than a pitch full of chippings....
nevertheless, wet soggy pitches dont sell....
so, perhaps the matrix is to match the ratio of grass/hs to the ratio of the different (lower) touring numbers at both ends of the season, or even off season....
if numbers drop by, say, 30% off season, then with a 70% provision of HS pitches, all guests should be able to be sited on a suitably sevicable winter pitch.
as the numbers go up in Spring, and the grass comes online, the increase in pitch numbers should reflect/match the customer preferences moving forward into the season.
no doubt the club is fully on top of these variations, and for all we know, they might have the percentages exactly right for each site, and the survey was a 'damp' PR exercise....
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all the information required is on there. Some folk shouldn't be let out alone
