The Most Important Word?
Following the Tidy and Late - topics - I wonder what others feel is the most important WORD in the dictionary? My feeling is that SORRY rates as very important.
Recently I have had issues with nPower over a new meter they say I haven't got - and so the meter readings don't tally as they might. Not once have they apologised for wasting my time or calling me a liar. Similar issues with Anglian Water but they have
apologised - whoever trains their switchboard people does a great job. And today - I had a rather abrasive person on the phone arranging a hospital appoint at the hospital - She declared she had nothing till Tuesday 11th of July! So I laughed and said I
don't think so - surely it would have better if she had said "sorry - silly me - I mean the 21st?" or words to that effect? But she barked out the time etc. I know we all have bad days but a little humour helps those days along in my opinion. I have been
a telephonist in a business - and I would have been sacked if I had spoken like this one.
I nominate - Sorry, Please and Thank you probably in that order.