Amazon problems

IanH
IanH Forum Participant Posts: 4,708
1000 Comments
edited June 2016 in General Chat #1

Just before we came away on holiday last Sunday, I sent a message to Amazon saying that Mrs H's FitBit had fallen apart. They replied immediately to say that they would send a replacement. Excellent!......as ever from Amazon.

The next day (Sunday) I sent them an email saying that, as we were about to go on holiday, could they deliver the replacement to our holiday site. They replied and said yes, but I needed to ring them to confirm security details.

After arriving on site, I rang them and sorted it out and they said no problem, the delivery would be on Tuesday.

Then followed a long series of phone calls and emails to tell them that their 'tracking' web site was still showing the home address and the item still hadn't arrived.

Eventually, someone rang me today (Thursday) to say that they were cancelling the original 'order' and would start again.....delivery would be on Saturday..... 2 days time.

I then received an email confirming this.....and that they were delivering to my home address!

I rang them and told them the correct address.......and they told me that delivery would now be Monday.......due to me "amending the delivery address" Yell

I said that this wasn't acceptable and asked to speak to a supervisor. I was told that they were all busy and one would ring me back in between 30 and 60 minutes.

2.5 hours later my phone rang -Amazon! Then rang off after about half a second,before I could get the phone out of my pocket. No message left.

Amazon used to be so good......what has happened to them??

Comments

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited June 2016 #2

    You're obviously taking too many holidays, Ian! Laughing

  • IanH
    IanH Forum Participant Posts: 4,708
    1000 Comments
    edited June 2016 #3

    A physical impossibility,  Moulesy. Laughing

  • malc1945
    malc1945 Forum Participant Posts: 74
    edited June 2016 #4

    I vowed never to use amazon again after they charged me for there prime and having on e heck of a job trying to sort it I had to ringmy credit card company in the end for a refund

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited June 2016 #5

    It is a sign of the times, standards are dropping everywhere as the "accountants" take charge and cut costs to maximise profits at the  cost of the people who know their customer baseWink

  • tombar
    tombar Forum Participant Posts: 408
    edited June 2016 #6

    Why did you want to change delivery addresses?  I'm sure you would have been home by the time they had it sorted anywayUndecided

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited June 2016 #7

    I wonder how their new initiative Amazon Fresh will perform. It is being trialed in London first, but if successful will be rolled out over the UK.  Tesco, Asda and Sainsbury's have been reported as being  "concerned". 

    KSurprised

  • IanH
    IanH Forum Participant Posts: 4,708
    1000 Comments
    edited June 2016 #8

    Why did you want to change delivery addresses?  I'm sure you would have been home by the time they had it sorted anywayUndecided

    Well I hope not....we're away for another two weeks yet.....

  • IanH
    IanH Forum Participant Posts: 4,708
    1000 Comments
    edited June 2016 #9

    I wonder how their new initiative Amazon Fresh will perform. It is being trialed in London first, but if successful will be rolled out over the UK.  Tesco, Asda and Sainsbury's have been reported as being  "concerned". 

    KSurprised

    Based on my recent experience, it won'f be very 'fresh' when it arrives.

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