Best service ever - I don't think!
The Dometic toilet in our new caravan did not have a rubber 'O' ring type seal in the cassette outlet cap which I didn't discover until we were in France. Thinking this to be a littel odd, especially when the contents of the cassette leaked out to a degree,
I spoke with my local caravan dealer when we returned to ythe UK who could find no reference to the part so I contacted Dometic UK direct. They replied and confirmed that, yes, there should be an 'O' ring in the cap, part 16 as shown on the exploded drawing
that they included. End of email. No offer to supply or even where to get one from. I emailed back asking them for one to which they have now told me I must put in a warranty claim through my dealer! A warranty claim for an item that, at cost price is probably
less than 10 pence. Had it been Truma or, from what I have read, Bradcot, the issue would have been sorted with the minimum of fuss.
Has anyone else had dealings with Dometic direct ?