Credit where it is due

Cartledge
Cartledge Forum Participant Posts: 267
100 Comments
edited February 2016 in Club Membership #1

Just a note to thank the good lady at HO for her obvious care and pleasantness when dealing with my overseas booking yesterday. Faultless.

The Club staff seem to get a lot of brickbats on here, so its nice to be able to offer some well-deserved praise for a change.

Peter.

Comments

  • TomSue
    TomSue Forum Participant Posts: 76
    edited February 2016 #2

    Yes, we find the staff at head office brilliant, both when actually booking a foreign holiday, but also when just asking for quotes. Even when you state that you are not booking that day, they are more than happy to try out ferry prices etc for you. A great
    service.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited February 2016 #3

    When ever we have contacted East Grinstead the staff have always been pleasent and very infomative with queries,

  • DSB
    DSB Club Member Posts: 5,666 ✭✭✭
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    edited February 2016 #4

    I agree entirely with the statements above.  Always had really excellent service from the phone operators at EG.

    David 

  • milliehull
    milliehull Forum Participant Posts: 4,760 ✭✭✭
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    edited February 2016 #5

    Yes we have always had excellent, polite and friendly service from the staff at HO.  Never had any complaints about them at all. Always ready with good advice as well.

  • Francis
    Francis Club Member Posts: 2,021 ✭✭✭✭
    edited February 2016 #6

    Yes fully agree we have made overseas booking by phoning the club and it has always been a straigh forward experience and the staff are always polite and knowledgeable.

  • Longtimecaravanner
    Longtimecaravanner Forum Participant Posts: 642
    edited February 2016 #7

    Yes, we too have always had good service from the Club. Sometimes I feel the moaners must belong to a different organisation.

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited February 2016 #8

    The staff who answer the phones at head office are beyond a doubt,  professional , helpful and polite.  Any time I have phoned H/O I have been delighted with the way my enquiry was handled. 

    I won't mention the IT dept, or what happens to  emails sent to a certain department.  !!     OOPS  Just did !! Sorry

    K SmileInnocent

     

  • Unknown
    Unknown Forum Participant
    edited February 2016 #9
    The user and all related content has been Deleted User
  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited February 2016 #10

    We have always had first class service. Last time the lady ran several ferry costs to get us the best deal.

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2016 #11

    I can't remember any derogatory remarks made against individual staff members in fact I've only read praise for jobs well done.  I think that what criticism there has been is about the companies policies, procedures and systems

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited February 2016 #12

    Thanks CC staff for the help with my overseas bookings today Smile

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