Purpleline Customer Service - Non Existant

Electrickery
Electrickery Forum Participant Posts: 1 Participant
edited May 2014 in Parts & Accessories #1

I recently bought a Purpleline nemesis ultra wheel lock from my Eldiss Odyssey 524.  Followed the instruction and hit the first problem when aligning lock to holder.  Becuase of the vans wheel & drum shape the bar on the lock cant fit through perpendicular
to the mount. so it doesnt mate correctly.  Tried a few combinations to be sure, still no fit, looked on the web no solutions, nor has my local fitter ever tried fitting one.

So i go to the manufacturer for advise - IF ONLY they existed.  Their phone line is permanently diverted to mailbox which reports its full.  Both their admin & info email baxes must got into the bit bucket because you get no automated or real reply & finally
same results with their web page tool.

I'm taking the lock back for another make but I have half a mind to report them to the Trading Standards for false advertising as it states "it fits all types of wheel".

So buyers beware - check you have a good 2 inches visible gap between the rim of you wheel and rim of your brake drum before you think of buying this lock.

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