Al-Ko unable to supply chassis dimensions

AutoAddict
AutoAddict Forum Participant Posts: 114
edited October 2013 in Parts & Accessories #1

I have just purchased an Al-Ko Premier Jockey wheel, with noseweight guage.

You need to obtain two chassis measurement from your van in order to calibrate the guage.

As it's a new van, I thought, incorrectly, that Al-Ko would be able to supply these measurents.

Er, no, they don't seem to know the measurements of the chassis they supply to caravan manufacturers!

Quote from Al-Ko :-

'I'm very sorry this calculation must been done by measuring the van you have. We do not have the measurements you require for this'.

Unbelievable, or is it me?