Problem getting satellite tv with sky hd box

AilsaCraig
AilsaCraig Forum Participant Posts: 3
edited August 2016 in Parts & Accessories #1

We are booked into a club site where the tv bollard connection is not working. As we were notified in advance we decided to splash out on a new satellite system costing £180. We opted not to include the receiver and instead took our sky hd box and card.
Once connected up on site the sky menu said no sidnal. We changed cables etc no joy. Friendly neighbour connected his free sat box to our dish and it worked therefore the problem seems to be that the sky box is not getting signal from the dish. Does anyone
have any suggestions - thanks

Comments

  • peedee
    peedee Club Member Posts: 9,499
    2,500 Likes 1000 Comments Name Dropper
    edited August 2016 #2

    I presume the Sky box worked at home and your were using the same dish and cable on the neighbour's free sat box? If so are you sure you have the dish pointing at the right satellite?

    peedee

  • mickysf
    mickysf Club Member Posts: 6,492
    2,500 Likes 1000 Comments Name Dropper
    edited August 2016 #3

    Sometimes you may need to turn the box off and on again before trying to search once more for the correct satellite. 

  • Tammygirl
    Tammygirl Club Member Posts: 7,960
    2,500 Likes 1000 Comments
    edited August 2016 #4

    Do you need a twin LNB for a Sky HD box?

  • AilsaCraig
    AilsaCraig Forum Participant Posts: 3
    edited August 2016 #5

    Thanks for your replies, our dish has twin LNB. We are new to this game and presumed the fact that our neighbour got a picture when we connected our dish to his free sat box, meant that it was pointing in the right direction to get a signal using our sky
    box - is that not the case? - Thanks

  • NotsoSwift
    NotsoSwift Forum Participant Posts: 15
    edited August 2016 #6

    We used to take our home sky card and it worked well with a dish and box on the van, then they linked the card to the box so we took the card and the box, this was several years ago before the sneakey sky lot then linked the box, card and address together. Free
    sat boxes are not sky hence your neighbours kit worked, you should get free sat on your box however.

  • peedee
    peedee Club Member Posts: 9,499
    2,500 Likes 1000 Comments Name Dropper
    edited August 2016 #7

    Thanks for your replies, our dish has twin LNB. We are new to this game and presumed the fact that our neighbour got a picture when we connected our dish to his free sat box, meant that it was pointing in the right direction to get a signal using our sky
    box - is that not the case? - Thanks

    It is the case if it was the right program. Astra 1 is very close to Astra 2, picking up a signal doesn't always mean you have the right satellite and hence the programs you want.

    peedee

  • paulgill
    paulgill Forum Participant Posts: 41
    edited August 2016 #8

    As the post above check you are not on Astra 1. If you are using Sky + it takes a few mins to get a signal.You only need both leads if you want catch up or want to watch recorded programs.Make sure your dish is geting a charge from your box or it won't function.
    Have a try at home, less stressful.

  • jamiej
    jamiej Forum Participant Posts: 79
    First Comment
    edited August 2016 #9

    you can pick up a satellite finder quite cheap that uses a tone to assist you, as the signal increases the pitch of the tone increases, there are also compasses that you hold near the dish that will show you where to point for the satellite you are looking
    for also use the services menu on your sky remote then scroll to signal as you are aligning the dish this will show you when you have the best signal

  • Unknown
    Unknown
    edited August 2016 #10
    This content has been removed.
  • Unknown
    Unknown
    edited August 2016 #11
    This content has been removed.
  • Tammygirl
    Tammygirl Club Member Posts: 7,960
    2,500 Likes 1000 Comments
    edited August 2016 #12

    So even if we decided to get Sky installed in the house are you saying you now can't take the box and card away with you as its linked to your home address? 

  • Unknown
    Unknown
    edited August 2016 #13
    This content has been removed.
  • Unknown
    Unknown
    edited August 2016 #14
    This content has been removed.
  • Goldie146
    Goldie146 Club Member Posts: 2,485
    1,500 Likes 1000 Comments Name Dropper Photogenic
    edited August 2016 #15

    What's on television that you can't bear to miss? 

  • DORMAN12Q
    DORMAN12Q Forum Participant Posts: 90
    edited August 2016 #16

    I am currenty using 2 sky multi room boxes on site at the moment, no problem,

    How would the sky box know where it was if it wasn't connected to a phone line?

    Are you lined up to the correct satellite the code should be 0002 if not you are looking at the wrong satellite.

    When you line your dish up , use your compass to line up a short length of wood or plastic on the floor , then place your tripod at the end of the wood or plastic (assuming you are using a tripod) . then line the dish arm up with the wood, connect your sat
    finder and tune your dish in,

    That way the steel dish and the lnb doesn't upset the compass,

    The last 3 times I have done it like that I have been staright on the satellite,

  • Unknown
    Unknown
    edited August 2016 #17
    This content has been removed.
  • Tammygirl
    Tammygirl Club Member Posts: 7,960
    2,500 Likes 1000 Comments
    edited August 2016 #18

    Thanks BB and Dorman12Q, very useful information. 

    Goldie when you are away for 3 months and you get bad weather, having TV to watch on those dark nights in winter can make a differance Wink

    Edit: Might give Sky a call to see what it would cost to upgrade our 'Freeview' Sky card that we've had for years, need to watch the pennies now we are offically pensionersWink

  • Youngr
    Youngr Forum Participant Posts: 3
    edited August 2016 #19

    As has been noted on this thread, receiving Freeview does not mean that you will get Sky broadcasts! It is all about satellite dish alignment where I have struggled for several years. At the NEC last year I got an explanation from a dish vendor which made sense
    to me. He used the analogy of a dart board, Freeview is the 25 wheras Sky is the bullseye, a smaller target within the confines of the 25. 

      

    My solution was expensive in that I bough a roof mounted automatic dish. Whilst I am now missing an arm and a leg, I enjoy perfect Sky reception whilst in the caravan!

     

  • ClubMemberF125896FF9
    ClubMemberF125896FF9 Forum Participant Posts: 20
    edited August 2016 #20

    We use an old sky box and take the card from home. Never had a problem. We just point the dish south, then in small increments turn the dish anti clockwise. Ignore signal strength you have to get 002, then you are very close to locked ok. Never had to notify
    sky and normally takes about 5 minutes.    Ray.

Categories