On 11th November I booked for a short stay on a Club Site and paid the deposit as per the new procedure. On the morning of the day I was due to arrive, a Saturday, I received a phone call stating that due to a ‘Technical Issue’ they could not accommodate me. I booked an alternative site and they told me that I would have…
I have today, 30 November, attempted to book sites for next June. I have tried to use both the app and the website on several occasions. All I get are error messages and have been unable to complete any booking. I have been a member for almost 30 years and in all these years I never had any problem booking sites which…
Just come in to do some site searching, specifically CLs. This is via website not some app. What on earth has been done to the website and the site lookup section specifically? It doesn't show anywhere near the level of information it used toYou can't click on a site and have it show useful information such as pitch types,…
For anyone interested, but not sure where to find it on this website, here is Agenda for Club AGM 2022. https://www.caravanclub.co.uk/globalassets/pdfs/content/about-us/agm-agenda-oct-2022.pdf
Having down loaded the new App as instructed, we have not been able to carry out a search. How do you search for a campsite name? How do you search for a list of all sites in the Lake District for e.g? Even 'my bookings' don't display well, you have to click into it twice to remind yourself where you are going! The Map…
I seems that I am no longer getting E Mail confirmation of bookings and I have been unable to find a way of easily printing my booking on the Web Site. Any help much appreciated. Also when I view my list of bookings all I see is a reference number it would be beneficial if the site name was listed. Now I am getting used to…
Is anybody else feeling like it's time to go to the dark side (CACC)? I've been trying to book a pitch for the last ELEVEN DAYS. I can't get help online or by email or by phone. The recorded messages infuriatingly talk about how much better the booking system is - well previously I didn't have any trouble getting a…
I wonder if the clubs "You said " propaganda department and the sanitised letters page of the club magazine will reflect the hundreds of negative comments about the new booking system posted on various web sites like Trust Pilot, I e-mailed the club to question the need to give name and DOB of other adult persons…
Well done Cmac for changing the t and c’s without consulting existing members. So now being disabled if I book a 3 day trip and get sick I have to pay £25 for cancelling. ..or families with young children who may get sick also have to forfeit £25. .. or people who get sick due to a spike in covid … £25 even if you want to…
Membership and not even a sticker, have the caravan club stopped this practice ?
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