In the September edition of the magazine two articles made me despair about the Club's knowledge (or lack of) of the vans many of us use. In Ask Your Club there is a question about keeping your fridge cool on a long ferry journey. The response is fine, if you have a three way fridge. However, no where in the article does…
I'm just wondering if anyone else feels the same as me. I understand that before deposits were introduced some people block booked popular sites and didn't arrive for those they didn't want which kept others from using them. I for one got annoyed at this. But my recent experience has left me with a bad taste in my mouth.…
It appears my thread complaining of the club travel service has been removed. If an organisation can’t take criticism there is a problem. I therefore cannot give an update. My club membership will not be renewed and will take my custom where it is appreciated.
It would appear so..... I have now spent TWO HOURS this morning trying to get someone to answer the phone at the Foreign Travel service to amend a booking. Whichever number i call NO ONE ANSWERS THE BLEEPING PHONES! I am heartily sick of hearing the 'experiencing a high volume of calls' excuse message in response to which…
On Wednesday 26th July I made a mistake and booked the wrong date for the start of a long tour of Scotland. I realised my mistake on Friday after the Club offices closed and was unable to speak to anyone until Monday morning when my stay at Strathclyde Country Park was due to begin. The agent I spoke to said that I…
Whilst we have got used to the amount of advertising in the monthly magazine,I was dumbstruck when I came upon 8 full pages of Adria adverts fixed into the centre of the magazine.Compare that with the 4 pages given over to a tour of s.w.scotland.The magazine is not fit for purpose and together with other issues has made my…
Having been members for aprox 25 years, we had decided to wait and see by our renewal date, in the hope over the last 6 months the club would have sorted the online booking system and whilst its not as bad as it was its still hard work to work out site prices and availability. So we were coming round to staying members,…
Charging for Wi-Fi. With the dramatic increase in prices how come the Caravan Club justify charging for Wi-Fi? Currently I’m sitting on a camping in camping and Caravan club siteUsing the Internet without charges.
I booked our Fortnight August holiday under the 20% deposit ruling but recently struggling with I’ll health. Should I not be able to travel and have to cancel last minute, will I be charged the 20% deposit or will the club reduce it to the new 10% ruling. The only alternative is to cancel the original booking then renew…
I am not sure whether other members are aware of the differences regarding site fees refunds when booked at the site. To summarise:- We were holidaying in the Cotswolds. We booked at a site for a date 6 weeks ahead and paid the cost in full £45 as asked. We then had to cancel, which we did via the web. 4 weeks later we…
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