Getting out

OwenWalters
OwenWalters Forum Participant Posts: 1
edited October 19 in Club Membership #1

I have been trying to use the club over the last few months and found the agent annoying. Nobody to answer messages or calls. Just a stupid agent [ Articial]Now trying to cancel my membership same same same same thing just sent round and round in circles unable to stop the madness. Heyho....

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  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited October 18 #2

    Owen

    Sorry you are experiencing difficulties, perhaps use this email? memberenquiries@camc.com

    David

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited October 18 #3

    See, I don’t understand this. Making bookings is easy, and my contact with club staff (at HQ) has always been friendly and efficient.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited October 19 #4

    I wonder if the OP has been using Live Chat at times when it’s not manned and only provides FAQs? Hence the suggestion of artificial?

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited October 19 #5

    Ah yes, of course. I never use chat bots as in the past, one never seems to get to the crux of the issue, sent round in circles. I’m guessing they’re all the same aren’t they? I have to say, I’ve never had a problem getting through to HQ during office hours.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited October 19 #6

    Freddy

    Some "chatbots" are pretty useless because its sometimes difficult to get them to understand the question. This is particularly true if what you are asking is not covered by their FAQ's. I wonder if there are two types of chatbots? If real people on the other end are involved you will probably make more progress. If its a sort of AI generated type bot you will be lucky to get any sense out of it? I don't think it helps that the Club now bury the contact email addresses under several layers before you find them and I imagine many give up? The new Booking System has obviously created much more contact traffic as its not so easy to amend bookings any longer. You can perhaps understand why organisations want to limit person to person calls and emails as much as possible but that can impinge on customer service. 

    David 

  • Wildwood
    Wildwood Forum Participant Posts: 3,579
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    edited October 19 #7

    I hate chatbots, I have never resolved anything using them, they seem to be a complete waste of the companies money and must lose them more customers than anything else they try.

    I have rung the club a number of times and always got through and found the staff friendly and helpful.

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited October 19 #8

    Hiya David.

    Yes, you’re probably right, two different types of chat bot, although if the banner states “live chat”, it’s reasonable to assume that one is chatting with a’human’ at the other end, so it’s a bit misleading. I guess that if one is restricted to just emails and chat bots, it would become tedious and arduous, but as I said, I’ve always got through to HQ when I’ve needed to.

    It does seem like many businesses are going down this route of less customer contact, but it’s getting to the point where it seems one is being discouraged from contact of any sort. I’m probably old-fashioned, but I like to be able to actually speak to someone.

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