Club site booking issue - payment

LizLucy
LizLucy Forum Participant Posts: 15
edited October 2024 in Club Membership #1

Has an anyone else encountered a web site after paying by credit card for a booking? We've had it a couple of times, after the transaction has been verified by logging into the bank's app, the club's page stops its "waiting for verification" pop-up but then immediately fails with an xml <WebApiError>. Interestingly, the credit card statement knows about the transaction - it's logged as "pending", and disappears after a couple of days so no harm done.

We generally have to use a different card, and go through the pain of choose site - select dates - check availability.....etc. As an aside, Club Sites are generally now our last resort.

Comments

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 23,331
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    edited October 2024 #2

    CAMC uses Worldpay to handle payments. Does that explain anything?

  • LizLucy
    LizLucy Forum Participant Posts: 15
    edited October 2024 #3

    No, it's my belief the Worldpay part proceeds ok, it's when Worldpay hands the transaction back to the club website, it's the Club that throws up the exception. Have used Worldpay successfully on numerous other sites.

    I've reported it to the Club but I'm not really expecting a positive response, I've sent a screenshot of the actual fault.

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 23,331
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    edited October 2024 #4

    Perhaps it might be better to ring them?

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