Booking Issues

Jo5hep
Jo5hep Forum Participant Posts: 2
edited August 27 in UK Campsites & Touring #1

Good Afternoon. I made a booking yesterday for next Easter and I’ve paid a deposit etc. My issue is that the booking doesn’t appear in the ‘my bookings’ section on the website and I haven’t recieved an email confirmation either. Is this a common problem? Thank you. 

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  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited August 27 #2

    I would ring the club and get them to check from their end?

    No it's not common, problems do occur but most of the time it's goes well. Hav eyou checked that the money has gone out from your bank?

  • Jo5hep
    Jo5hep Forum Participant Posts: 2
    edited August 27 #3

    Thank you. Yes, the money has left my bank, I checked that first. I will call the site and check with them. 

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited August 27 #4

    My pleasure, you could also ring the booking team at head office:

    UK Bookings: 01342 327490 / UKSitesBookingService@camc.com

    or use the online chat?

    https://www.caravanclub.co.uk/contact/#/articles/how-can-i-contact-you----33d1da8d-ebba-45f4-b166-5bef2d7b32b5

    Hope it gets sorted.

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited August 27 #5

    sorry for not making the links live - I thought I had

     

    Moderator Edit:

    Done it for you.

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