Club Website - Service Update

RowenaBCAMC
RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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edited August 16 in Club Membership #1

16th August 2024: Update

The website and app issues experienced over the past few days due to technical problems with our third-party provider, Fastnet, have now been resolved.

If you are still having difficulties accessing the website or app, please call 01342 318813.

We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

 

Post 14th August 2024

The Club website and App are back up and running for the majority of users depending on their internet service provider. However we are aware that there are still a small number of members not able to access the Club website and App.


Our third party IT supplier 'Fastnet' is working hard to resolve the remaining issues. 


While our digital services aren't available, please find below key phone numbers to help you contact the Club.  We are looking forward to talking with you...  

 
Joining the Club - 01342 318813

UK Club Campsite bookings - 01342 327490 / or call the Club campsite direct

Overseas Campsite and Ferry bookings - 01342 316101

Caravan Cover - 01342 336610

Motorhome Insurance - 01342 488377

Mayday UK Breakdown - 0345 366 6579

Red Pennant - overseas emergency assistance - 01342 336633

Training Courses - 01342 336666

Certificated Location - call campsite direct

 
If you know the campsite you want to book, our Club campsite staff are available and ready to take your call and make your booking.

 

We will provide a further update, once we have confirmation from our IT supplier.

 

Comments

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited August 15 #2

    I must have been one of the last to get back on this morning, we're with Virginmedia, but about half an hour ago it went off again (the whole site) while phone wifi was fine. Everything's Ok now though.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited August 15 #3

    I have experienced a couple of times when the website doesn't connect to the server, its usually back fairly shortly but it doesn't seem as the problem has been fully solved. I suppose if Fastnet are having problems with their own network that is the likely cause.

    David

  • peedee
    peedee Club Member Posts: 9,383 ✭
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    edited August 16 #4

    It is still playing up this morning with server errors.

    peedee

  • Hja
    Hja Club Member Posts: 846 ✭✭
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    edited August 16 #5

    Yes set of errors and when on a thread not allowing me to go back a page.

  • Hja
    Hja Club Member Posts: 846 ✭✭
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    edited August 16 #6

    Fastnet web site says they are still working on things!

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited August 16 #7

    The website and app issues experienced over the past few days due to technical problems with our third-party provider, Fastnet, have now been resolved.

    If you are still having difficulties accessing the website or app, please call 01342 318813.

    We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited August 16 #8

    It certainly didn't seem to have been sorted fully, as this post is showing it's last post as of the 15th although there have been further post today!!😮

  • Busyelf
    Busyelf Forum Participant Posts: 76
    edited September 1 #9

    I'm also with Virgin Media as my ISP, but find the CAMC website to be so slow that it's almost painful to watch the circles spinning while it connects to the page I wish to view.

    Is this due to badly arranged servers, or just the sheer size of the  whole site? in which case I reccomend using clustering as a solution. (aka Load Balancing) across many servers. The IT guys will no doubt understand me.

    The site it's self is great and looks really good and well organised, but Ohhh sooo Slooowww, and  'Fastnet' does'nt quite live up to it's name, does it ? This is just my  observation of using the site on my machine. which otherwise works great on many other websites and Youtube. 

     

     

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited September 1 #10

    I think we all experience the (lack of) speed issue at times irrespective of our ISP. Twas ever thus.

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