Magazines!
My son has a membership, and so do my husband and I. So we should get 2 magazines.
Usually my sons arrives on time, ours weeks later.
His May one has just arrived and no sign of ours. We do the crossword, so only have a few days to do it but we are going away, so no time to scan and email.
The online chat lady told me it is Royal Mail - How can it be Royal Mail when we live at the same address, unless its the RM hub near their distributor, in which case the club needs to sort it out.
I told her that no other post goes astray, including magazines & memberships cards for other organisations, bank cards. Only CAMC magazines!
She has ordered my May one, but cut the chat when I asked her why it wasn't ordered automatically.
Does anyone know what the problem actually is? And why are the club not listening to its members, using just the RM excuse?
Do I need to message them every single month to get my magazine?
Comments
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There are several other threads along the same lines.
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And I have read them all, the CAMC excuse is that it is Royal Mail.
How can CAMC stick with that line when in our family we have 2 due - one almost never arrives, the other is on time?
We have lived at same address since before we joined 25 yrs ago, we never had a problem until last 12 months.
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But how can anyone be sure that the club has actually dispatched their copy to the RM for delivery?🤔 It's easy for them to blame a third party when the problem may lie closer to home.
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Mine arrives on time, but I find it interesting that there are often posts about the magazine being not fit for purpose or a waste of money, useless articles,,, and how it goes straight into the recycling bin (often without it even being opened) and then threads like this and others when it does not arrive.
Very even handed I suppose.
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Does the Club actually despatch the magazine direct to members or is it done by a distribution company? If that is the case then all the Club would do is provide a database of members for it to be sent to and other than that not actually be involved in the handling of the magazine?
David
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I wonder if that might be difficult? At least the Royal Mail (warts and all) is a universal service and whilst others might be able to deliver to the majority I suspect it would be a more expensive service? Maybe the Club could just take the simple step of emailing members when the latest version is despatched? At least then you would have an idea of when to expect it and if it didn't turn up in 7/10 days you would be in a better position to contact the Club for non delivery? They could also, in that email, take the opportunity to inform members that it is available digitally if required.
David
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Good point David, but with the proposed sale of Royal Mail to a foreign buyer and guarantees only being required for 6 day deliveries who knows with a push for quick profits what the service levels will sink too.
Best option for the club would be to go fully digital and do away with physical copies, but club won't do that. So if it was my decision I would go for a new supplier as Royal Mail are constantly failing and showing no signs of improvement.
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It is rather obvious that you have it in for the RM, whereas, as David suggested earlier, the problem could just as easily be a problem with the company that distributes the magazine to the RM, for the club, who you plainly see as not being responsible for the delay, without proof that is not them at fault I may add.
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If you read into my posts that I have it in for the Royal Mail then I'm afraid you are sadly mistaken. If you read the business press and go beyond the headlines you will see that the Royal Mail is missing performance targets across the board. Personally I think it's very sad that a national institution like this has got into such a sorry state. The signs are obvious, their costs continue to increase, with wages and fuel etc, the number of letters being sent each year is reduceing as people find emails cheaper, faster and more reliable and Parcel Force is having to compete against all the other distribution companies. Royal Mail is competing in a very tough marketplace.
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All that is obvious, but why then does it appear that there is no problems with the delivery on time of the C&CC magazine by the same service?
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Did it?
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👍
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Unless you have indicated to the club that you no longer wish to receive the magazine, have you bothered to contact HO to enquire why that is?
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Nope. I haven't cancelled the magazine, so that's not the reason. The RM service in this area is shocking,and I put it down to that not the club. If RM do go ahead with the 2 deliveries per week that will be a great improvement on what we currently get......
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With most magazines I get posted to me I am used to the next months arriving in the month before. So a May magazine would be received in April. Not sure the Club subscribes to this way of doing things as my May magazine arrived in May. Just to complicate my understanding my June CMC magazine arrived today!
David
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