Latest App Upgrade

GTP
GTP Club Member Posts: 535 ✭
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edited April 23 in Club Products & Services #1

I do despair...The IT Dept strikes again !! Yesterday I thought I would look at the latest club offer of 'Save £5 off on selected sites this summer' which had arrived in my 'inbox'..

Selecting the app on my iPhone, I was asked to update to the latest version...which I did. First up at login was the opening message 'Membership login, If you want to do this later, you can continue as a guest for now.'   Try again...this time the same message appeared but added "Error logging in. Please check your details and try again..or contact us. So, Tried again...this time bypassing the Biometrics Login using the email and password method...Success !!

Checking the app out further I discovered that the 'my card' tab brings up the message "Sorry we're unable to show your membership card in the app at the moment. Please try logging out and back in again. Alternatively you can access your card in 'My Profile' section of the website using the button below.

Just how long are we going to suffer these IT errors both with the app and the web site.... A senior Manager/Director in any other organisation would be asking if the IT dept is fit for purpose....

(Copied into to Customer Services for a response)

Comments

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited April 23 #2

    It does seem to be very hit and miss. Last time there was an update, which now seem to be in house rather than through the App Store, I had similar issues to what you describe. However, after  reading your OP I updated the App on my iPad and this time there were no issues. Apart from the fact it still only operates in portrait. All IT with this club is just so inconsistent and very device dependant.☹️

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited April 23 #3

    Just opened the App on my Android phone and it said update available, so I pressed to update which only took a few seconds. Had to log back in but then I could see my membership card and my bookings past and present. Is it OS related?

    David

  • peedee
    peedee Club Member Posts: 9,383 ✭
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    edited April 23 #4

    +1

    Peedee

  • GTP
    GTP Club Member Posts: 535 ✭
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    edited April 24 #5

    DK...Initially I thought that too....especially as we had a recent OS update.  Reading SteveL's post above having had similar issues and that the app is updated 'in house'....I deleted the now 'stuck at login' app, downloaded the app from the app store in the hope that at least I would have the previous version...Not so.  After installing from the app store I was asked to update to the latest version...!!!  Surely that should be the latest version unless as SteveL says the IT department are now updating the app 'in house'.

    What I did notice in addition to the login sequence was the 'reset password' option. Selecting this I received an email with the reset password link and although using the same password the app burst into life even using the biometric login...so all is good.  OH has had to do the same on her iPhone. 

    I shall now explore the 'Whats new' functions....... although I will not be looking to insure my cycle as sadly, on medical advice, I had to stop on my 80th. (Don't see a Doc all year, then at the annual review they begin to tell you what you should and shouldn't do !!...)

  • JaRT
    JaRT Forum Participant Posts: 177
    edited May 1 #6

    I've had issues with the app. loading and unfortunately decided to order a 'proper' membership card which you can do on the web site.

    Last time it happened I'd left the card at home but happily the warden accepted photo ID and checked me in no problem.

    I just don't have confidence in any aspect of IT that the club operates I'm afraid. That confidence didn't improve with the data breach.

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