Swift Voyager 594 the next stage!!
Good morning, i sent a story last October with regards' to water pipe fittings coming lose and the service i got from swift, on December 6th 2023 we went as planned on our tour of France and Spain and covered 5000 miles over 9 weeks and as we sat in Cherburg on Sunday the 4th February water appeared from the same place ac before and the pump was kicking in at intervals, i could not believe this has happened again so i contacted the dealer on Monday the 5th and i had to call them on the 7th to sort, I explained i am not prepared to spend another £60.00 on fuel again as the Motor home was still not six months old, after talking to three foot soldiers i was told they cannot look at the Motorhome until April 23rd as so busy, ( not my fault) i have booked in and i have today asked for a senior manager to contact me as this is not expectable at all as to lose two months of the year so i have taken legal action to see what can be done, i will name the dealer as and when if i don't get any action, if any body wants to go to the NEC next week to look at Motorhome i will name and shame them and i most probably will go and have some fun as i know i can do lots of legal damage to there company, i am 70 years old have saved up to buy this Motorhome and enjoy the rest of my life touring places not to have all this stress and worry, if any body out there can help me and my wife in anyway with advice i we would be glad, if you pay £75.000 for a motor of any kind you would expect better.
Comments
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Have you asked the clubs legal team?
I wish you luck but fear the worse.
Might be worth considering returning it as not fit for purpose? I'm in a waiting room at the mo, so very brief.
You're not the first and sadly I fear not the last
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I suspect its always the owners responsibility to return a caravan/motorhome to the dealer of purchase in order to have problems resolved. Obviously there is always the option from the dealer for a goodwill payment to cover fuel costs but that can't be guaranteed. All the caravans and the two motorhomes I have purchased new have always come from dealers within 20 miles of where I live which makes warranty issues much easier. I can appreciate the frustration of having issues with a new motorhome ( I have had some to cope with myself!) However motorhomes (of any make) are not the same as cars and will often require some work, albeit often minor, to be attended to. I hope you get the matter sorted out to your satisfaction, please keep us informed.
David
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A water leak inside the van can be very stressful, especially if it's already been 'fixed' once.
there are a few options and getting legal advice if considering rejection is paramount...you will need to understand the process and get it right.
however, if it's really just sloppy pipe joint work then you could consider getting it fixed locally and billing the dealer.
recently read an article about one motorhomer who was having a similar issue and he replaced all the factory joints with John Guest ones and has had no problem since.
motorhome pipework can be a right pain but, if built and checked correctly, should last for many, many years.
the pump kicking in reflects a small loss in pressure so it sounds like the leak isn't a gushing one (pump would be continuous) but a dribble (of some size) somewhere.
if you know where it is, and it's accessible and you (or someone else can repair it) check with the dealer for their view....waiting months for something that may be very small has to weighed against any warranty invalidation going forward.
good luck.
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