We've Lost you !!

bobthebodger
bobthebodger Forum Participant Posts: 33
edited April 17 in Club Products & Services #1

Is anyone else suffering with problems  when looking to book a site on the booking page? Keep getting "weve lost you"

Thanks 

Comments

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited November 2023 #2

    Not much help but I did see the same issue posted on a Facebook Group.

    David

  • eribaMotters
    eribaMotters Club Member Posts: 1,193 ✭✭✭✭
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    edited November 2023 #3

    After "essential Maintenance" on Monday night we seem to have lost a lot of things, or at least suffered a time travel experience with old posts appearing and new somewhere in the ether.

     

    Colin

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited November 2023 #4

    At what point was it loosing you? I’m not quite ready to book yet but I went right through to the paying stage with no issues. However, when I dumped the booking from my basket, I found I had been logged out. So perhaps an issue with that side of things.

  • Cartledge
    Cartledge Forum Participant Posts: 267
    100 Comments
    edited January 3 #5

    May be this is related but I’ve tried booking both a UK site and a French site in recent days using an iPad, in both cases when you come to pay (the deposit) it takes you through all the card details until you press pay. At that point you are asked to ‘confirm it’s you’ on a Barclays app. You do so, and when you try to go back to the booking to check it’s gone through, it’s  gone. Completely disappeared. Try again and the system just tries to duplicate the unpaid-for booking. 
    Come on CAMC IT staff please TRY and get it right, SOME of the time.

     

    i booked the French site myself, direct, after three failures. The UK site I resorted to a mobile phone MFA procedure. 

    One day, one day, we can all dream that we have a top flight club website that is fast, error free and a pleasure to use. Until then, we just pay more and more to join, for worse and worse service. Even the suggestions page failed. And, of course there is no help after 5pm or at weekends. 

  • DJCT
    DJCT Forum Participant Posts: 8
    edited January 4 #6

    Trying to book a European site, quite frequently when zooming in to the map to see what's open, the dreaded message appears and its necessary to start all over.

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited January 5 #7

    Yes I've had this error for the past weekundecided

    Attempting to look at sites in Europe by map, then attempting to zoom in brings this error up. More looking out of interest rather than booking, just comparing with ACSI sites for location.

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
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    edited January 5 #8

    Has anyone contacted Customer Support and if so did you get a helpful answer? 

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited January 5 #9

    Is that on the website, or via the App Metheven?

    I booked a Club site on 31st with no issues whatsoever via the website.

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited January 5 #10

    Only on overseas via the website, w11 desktop and Chrome browser. Strangely enough reloading takes me to the ferries map and then goes through the same error cycle, but if I don't zoom into the map and click on a circle of more than one site it auto zooms, but repeats the error if I use the mouse to drag the mapyelllaughing. Not that bothered, there are plenty of non Club affiliated sites.

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited January 5 #11

    Just tried it on my Android tablet and it works OK.

  • Kasspa
    Kasspa Forum Participant Posts: 359
    edited January 5 #12

    Yep,

    Had this problem for the last couple of days, trying to book a couple of Euro sites & ferry... When it did show sites they had no availability, every month & pitch option was showing FULL....

    Had no problem getting on the websites of the campsites concerned as I was trying to compare prices & if there was any savings via club....

    Decided to try the app on my android phone & had no problems booking sites & ferry!!

    All very odd.....

  • Grahamgillian
    Grahamgillian Forum Participant Posts: 8
    edited January 14 #13

    Yes I have had the 'Lost you' issue and did contact Club who told me that they could not explain it and it must be my laptop settings ! Great therefore to see I am not the only one !

  • footlooserv
    footlooserv Forum Participant Posts: 106
    edited January 15 #14

    I gave up trying to find EU campsites as well as ferry booking. Every time I went to campsites everything was lost. Occurred over the last 2 weeks. No problem with the ferry crossing though.

  • ScreenName205DF4AB18
    ScreenName205DF4AB18 Forum Participant Posts: 1
    edited April 16 #15

    Quite the most frustrating booking app I have ever used. It has lost me and logged me out when trying to pay from my basket. When I logged back in my basket was empty. I don’t think I can afford both camping and caravan club and CAMC renewals this year so I will only renew one. No prizes for guessing which one it will be. 

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited April 16 #16

    Yes, I’ve had it happen a few times (iPad-Safari) over the past month or so via the website. Usually when I’m searching for sites.

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭✭✭
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    edited April 17 #17

    If we could only afford one of our memberships, it certainly wouldn’t be the merits  of the respective booking systems that would be the deciding factor.

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