AGM 2023
Comments
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I agree we were 9 mins early , it was at the time the 13.00 rule was starting to be inforced, unbeknown to us, in the past wardens used a little common sense, it was late October, poor weather, the A12 was very quiet, with very few if any places to stop ,so we thought 9 mins wouldn't be a problem, infact we found out later only 3 vans booked in that day. We pulled on the site ,so as not to cause any problems but the wardens saw it fit to cause problems in the village by turning us away, instead of explaining, from now on 13.00 applies to all sites. As for you not seeing 20% 10% not making any difference, it means the club get 10% extra of my money to sit on, and if we have to cancel they get 20% deposit not 10%. Also someone earlier, its no good complaining on this page I now know but in my ignorance I thought it might be read by someone in the HQ but I now know the only way to get noticed is post on Trust pilot which gets the same old replies with in hours.
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Without wishing to be harsh, Sunlovers, you agree you were at fault by arriving early so surely you can understand the site warden's position in applying the rules his employer stipulates? A ruling, incidentally that has been publicised on here, in the magazine, on each site's webpage, in emails etc. It’s a shame you found out the hard way though 😕
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it means the club get 10% extra of my money to sit on, and if we have to cancel they get 20% deposit not 10%
Sorry I cannot understand that at all? I admitted the club will maybe make some interest of your deposit in my reply to you but if you cancel outside of the 21 days you'll get all of that money back so how will the club get 20% and not 10%?
Personally I think the club T&C are one of the most generous around, you might find that in some cases some CL's have far harsher terms and non refundable as well.
but the wardens saw it fit to cause problems...
Again not to sound harsh, no the club did not, you did by arriving early. It was well publicised that the club would turn away early arrivals.
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….and to bring it back on topic, I think, Sunlovers, you really need to make your voice heard at the AGM if you feel CAMC is running off course.
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Sunlovers
What you and I don't know is how many members before you had arrived at that site early, since the change in arrival times? Had you been the only one perhaps there might have been a little room for making allowances. However if you were one of many (the subject crops up a lot in reviews) you can perhaps understand the site staff's frustration. At the end of the day it is the members responsibility to make sure they don't arrive before time. Before we set off we always investigate stopping places en route (hopefully selling coffee!) so we don't have the same situation.
As far as deposits are concerned that is quite a big change for many members. I tend to agree that the Club have got to decide whether they are charging 20% or 10%. I wonder if they might be in a period of experiment? But as Cornersteady says compared to most commercial sites the club offer is still pretty generous. Cancel before the 21 day deadline and you get your money back, cancel 24 hours before you arrive on site and all you loose is the deposit. ( I only mention 24 hours because any later could be difficult if you have agreed to pay before arrival) I used to like the old system as I could plan well ahead but I am not so keen to do that now because with age things become a bit more unpredictable!
David
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I’d say that this last year has been a period of “experiment”. 13 amendments already to the new booking system, with another 3 planned. Dynamic pricing, dynamically driven deposit percentages, almost weekly bombardment of Membership with special offers (rather restrictive once you have read all the T&Cs🤨).
No wonder they needed all those extra Marketing staff🤣
I’m not expecting the AGM to tell us anything. Although it would be good to know if the Uttoxeter Site will re open…..my money is on……
Not.
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TDA
We usually learn a lot from the answers to the AGM questions, albeit after the event.
David
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We're given the brief from the top regarding early arrivals and credit people with using their common sense as there's ample communication advising the earliest arrival time, not forgetting the sms message that is sent to every phone on the members profile the day before arrival.
JK
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Exactly, JK. 👍🏻
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with very few if any places to stop ,so we thought 9 mins wouldn't be a problem
There are several round abouts on that section of the A12 it would have been easy enough to put a loop in to add 9 mins. As stated it was your choice to arrive early. Personally I think it better to aim for 1:30, it is very unlikely you are going to pick up 30 minutes.
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But in any case I suspect that many users (especially outside of CT) of club sites and services won't even look at them but continue to use the club as it gives them what they want. I don't look at Sainsbury's, car dealers... or anything that I buy from, accounts or performance reviews, I simply buy to suit to preferences.
My above post (6:52) was somewhat off topic, sorry about that but where I came into the thread I was lead astray.
As far as AGMs company results etc I am firmly with the users you describe CS, except for the CT bit. I will use club sites as and when it suits, particularly in relation to location, as I like them. I’m not really bothered about the ins and outs.
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As I said this was LAST October, I don't recall getting texts or extra info when I booked. As for doing loops on roundabouts on the A12 to use up time, what can I say, that one wins the prize of daft ideas. I expect I was at fault by 9 whole mins. I,m letting the subject go now it's gone on to long, Needless to say we won't be going to WHB this year, as we have most October s, The club has lost £240 ,we've found a lovely CL £120. Cheers everyone happy touring.
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Just received the email with the link for voting.
Seems the only way of voting is by means of a proxy, either the Chairman or someone else nominated by you who you know will be there.
I can't find any means of casting my vote directly via the link.
Am I missing something or is this deliberate to control the vote?
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Just wondered if anyone tuned in? Was there a list of submitted questions?
David
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I was busy this year DK, so didn’t tune in or submit a question. I read the stuff in the October mag, but of course this AGM is all about 2022 mainly, so next years figures will be the really interesting ones, regarding pitch take up and Membership for 2023.
As it’s videoed, I’m a bit surprised that the Club don’t provide a link for viewing to those who are interested after the day. Sure there will be the usual questions and answers list available shortly though.
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I will have to be patient re the questions
Given the Club are now very much into their "Social Media" you would certainly imagine that posting a video on YouTube would be on the agenda? Perhaps they will but they need to edit first?
David
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It was recorded David, I would not have thought there was any need to edit it. I would certainly like to see some of the lists put up by Christopher Macgowan again. Did my eyes decieve me or did I see Bristol was earmarked for development in 2024 or was it just capital allocated for a potential development, perhaps the Police Training site which the Club presumably still owns and still hopes to get planning approval for!
peedee
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Looking at the questions they appear to be a pretty low key lot which could have been asked in most previous years. Apart from COVID resilience they just don't seem to reflect any of the very real issues we have been witnessing in the last couple of years. Some, I’m sure, seemed specific to certain groups and really could have been answered more personally in a less formal way, one being the question about charging for a car on a pitch with a motorhome. There was no need to correct the misunderstanding of the questioner at the AGM in my view.
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I think there was a need to correct the misunderstanding, Micky, as that was the crux of the question. We’ve had the same question asked on CT so it clearly needed explaining.
However, it would suggest to me that lack of clarity in the booking procedure is to blame for the misunderstanding.
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Absolutely but I just don’t think the AGM was the place to do it and I certainly don’t think its inclusion in the questions will reach a significant number of folk who don’t understand. For many it is an irrelevance given the big scheme of things.
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I suppose many of the question/answers appear bland because most of them have been discussed on here prior to the AGM? Shame that we didn't get a greater insight into what was happening with metering. Reading between the lines it seems that it will eventually be extended but no firm conformation of that. Once again the question of allowing members to use motorhome facilities came up. Whilst I can see there could be a whole host of practical difficulties with offering that the Club continues to hide behind a half truth in its reasoning. Whilst wild camping might be illegal, there are, which the Club refuses to recognise many non campsite places where staying over night in a motorhome is allowed. I am thinking of the likes of car parks that allow overnight use. I suspect the problem with asking questions is that you have to be particularly specific to get the answer you want?
David
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“Bland” is a good way of describing the questions. And.as Micky rightly called them “low key” Nothing hostile and nothing demanding. I would have gone home laughing if I had had such gentle lobs tossed to me when I was working. Just catch the ball and gently toss it back. Easy stuff.
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I noticed that the only question regarding dogs was one of charging. The answer was as expected.
A more relevant question would have been "are XL Bully dogs welcome" or are they awaiting the Government to decide if such dogs are suitable for campsites!
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