Booking online - human error will not be tolerated
Comments
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I wonder how many people do bother to phone up the site to let them know that they will not be arriving for their booking, even though they will not be able to obtain a refund? I was at Burrs last Friday and wanted to stay for Saturday as well, but they were fully booked and the warden just said that I would have to keep looking on the APP to see if there were any vacancies but did not take my name and phone number, in case anyone phoned up to cancel their booking, as they have done in the past at other sites where I have managed to obtain extra nights due to cancellations
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I’m sure we all understand this. More to the point though is the ethos underpinning it. It’s so alien to many members and contrary to that very notion of membership we have held and enjoyed for decades. As many have said over the past few years both on CT and in our general lives, we should ‘be very careful what we wish for’.
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Try booking flights for the wrong date, or theatre tickets, or concerts, or a festival, and changing your mind after making a mistake. Oops, you lose money.
A carpenter here to do a job today says measure it twice and then check again before cutting wood. Get it right first time.
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To err is human, to forgive divine, except when there is a nice little earner to be made from the human customer, or in the case of Ryan Air very recently, a nice big earner!
You are of course correct, get it right first time, but we are not all perfect and do sometimes make mistakes but I am sure that we will all endeavour to do so in the future.
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Not always the case. We visited Wrest Park a while ago and I was silly enough to book the wrong day. I contacted English Heritage and they said to rebook and send them the details of both bookings and they would refund the incorrect one which they did. Very good service.
David
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Not always true that it costs money to change a flight booking. Only last week my wife make a similar error to the OP After booking our flights to Australia she realised a short time later that she had made an error, ammendment online was easy with instantaneous confirmation and free.
Mistakes do happen in life and it shouldn't be an excuse for extracting cash
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Would they have been as accommodating if it was close to the date of travel or if the time elapsed between booking and noticing the mistake was considerable? Let’s not forget that outside of 21 days you can cancel or amend with no loss of deposit.
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Lucky Mrs A! Easyjet wanted to charge me £98 when a booking came through with my forename abbreviated instead of in full and that was within an hour of booking!
It was cheaper to cancel the whole booking and start again.
Did Mrs A pay a premium to have a fully amendable ticket, by the way, I assume it was with BA or Quantas?
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