Refund policy
We had to cancel 2 site bookings because of health reasons and were told the refund would be within a few days. Rang up after two weeks to be told the policy is up to 14 working days!
I could have commented that the club will always take my payments immediately when I book but it’s not the person at the call centres fault…
Would not have been annoyed if I’d been told originally the correct timeframe.
Rather sad that I’ve experienced quicker refunds from big commercial organisations.
Comments
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There have been a few stories of refunds seemingly taking longer than promised. It seems the people that agree the refunds are not able to complete the refund transaction themselves but have to pass it on to another department to action and I suppose it might depend on how busy those staff are? At least you were able to get a refund even if delayed so its good the Club are looking after those that encounter difficulties that require cancellations through no fault of their own.
David
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NH doesn’t say if the cancellation was within the 21 days. I can understand those taking longer (although they should state how long) as they are discretionary and would probably have to be referred. However, if outside the 21 days, they proudly proclaim free cancellations, so it should be automatic and no reason why it should take more than 2 / 3 days. Tesco manage it 9 times out of 10 in one day.
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I received my credit for a substitute item BEFORE they took the money for the actual delivery.
So it is possible - you just did GOOD I.T. and the will to offer good customer service.......
Once again, it highlights how rushed/ill thought through the deposit introduction was. I believe refunds can be done by the site immediately, as post by JollyKernow a warden, if it was booked with the site. Two systems apparently but it appears not integrated
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Just to clear, the amount due is the full cost of the site fees as it was for a ferry pitch at the end of August and in October.
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So outside of the 21 days.
Keep chasing and, if necessary, investigate Charge Back and Sec 75 of the Consumer Credit Act if appropriate.
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See the advice in my post above. Check it out to see if it could help you.
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Does anyone know the email for refund complaints? CAMC doing a great job of hiding contact information among layers of pages, in person chat not working and phone number was different to the one published online.
Thanks
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Use the Contact Us button at the foot of the page 👍🏻
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If all else fails put your complaint on Trust Pilot, here...
https://uk.trustpilot.com/review/www.caravanclub.co.uk?utm_medium=trustbox&utm_source=MicroStar
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I have just received a answer from the club I was refunded on 6th June But it was put on my January bank statement as that’s when I made the booking.So unless you know exactly how much you have I your account you could miss it seems a funny way to me.
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Things are still not working, and to be blunt, the club refund system and notifications is a joke and not fit for purpose.
Unusually for me I had booked a club site. With one month to go I had to cancel it so notified the club immediately. So far so good as I was told it can take ten days for a refund. We do not wait for monthly statements as my lovely other half does our internet banking stuff so can track transfers in real time. I understand how things do not always line up with bank/credit refunds and take longer than expected, so I waited 15 days. I e-mailed and got the reply we will get back to you within 10 days.
Fortunately I can cope with the finances not being in place, but why does it take more than 10 days for a return of funds and why would I be expected to wait up to 10 days for somebody to explain what is going on.
Do the club honestly think that this is an acceptable way to run a business. I do not recall such a poor response from the CL's, independents and continental sites I've dealt with.
Colin
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