Error shown when trying to book a pitch
For the last 4 days I have been unable to book a pitch on the website.
I get to 'checkout' and get an Error message which doesn't give any explanation.
This is happening on website and app. & on PC, Mobile and I Pad.
I have tried contacting the club, but haven't even had an automated acknowledgment, never mind an answer.
Is it just me or are others experiencing difficulties?
Comments
-
My advice is to give up the online booking, telephone the UK sites booking (numbers on the back of your membership card) if no answer or you're unable to book give up and use an alternative site there will usually be plenty of choice look at the searchforsites website this will show you sites in the area you want.
2 -
It might be worth logging out and trying it as a non member, although the site will have to be one that allows them. Clearly you wouldn’t want to go on to pay, but it would indicate if you can get past check out. If you can it would tend to indicate something amiss with your membership.
1 -
Sorted. In case the webmaster is reading....
The problem was I 'called forward' my previous outfit info. and moved on.
The site now seems to need the tow vehicle information separately...and lets you move on without highlighting that there is missing data. When I filled them in it let me checkout.
The trouble is the error message doesn't tell you what the error is.
0 -
It clearly shows that the "new booking system" isn't properly integrated.
1 -
I have reported this last year and again recently, the last time this week trying to pay five times unsuccessfully, the Club response is that it must be a problem with my bank and that the payment system is working O.K.! This is despite me trying to pay with cards from two different banks. So far, I have only been able to use the new booking system by using the 'phone. Why can't our Club sort this out. If I can find a non-club site, I would book this instead - hence CAMC lose business, income and perhaps long term, members? So frustrating!!
0 -
Prior to contacting club site we have booked for July with a query I first checked "my bookings" only to find there was no sign of our July booking just for the one in September which is shown twice ? much to our relief the warden confirmed we were indeed booked in for July
(luckily I do also have the original booking confirmations on file)0 -
I am also having issues. Trying to book March 28th to April 2nd 2024 which is 5 nights, every time I attempt to book the system says it’s 4 nights and the pricing reflects a 4 night stay. When is the club going to sort out all these issues and give us a system that actually works first time, every time?
0 -
Relax sir, it’s a full year ahead and you can phone in to sort it out when the office reopens. Pour yourself a drink.
0 -
Just did a trial booking for Cirencester using those dates and it does indeed show four days. However, for me the cost reflected 5 nights as did the leaving date. Perhaps their software thinks March has 30 days, although then I would have expected to only be charged for 4, as you were. Unfortunately it looks like you are going to have to phone.
0 -
Not quite sure where to put this : there isn't a technical problems and solutions bit of the forum that I can find, but this is a booking related item
Browsing yesterday and hoped to today to try and find a CL or a Club Site for next week. Yesterday, everything OK.
Today, I log in and get this message on a blank white screen:
:Application error: a client-side exception has occurred (see the browser console for more information"
So I look up the error, which I have never had before on any site at any time, and contact the Club online chat. The only thing they suggest is using Chrome, and will email the management who may contact me by email sometime.... I'm using the most up to date version of Edge which uses the same tech as Chrome anyway.
What the online search came up with was - together with page after page of info on how to reconfigure your system to accommodate this Interestingly "The message "Application error: a client-side exception has occurred (see the browser console for more information)" indicates a JavaScript error. Basically, the website you are trying to load has been badly coded and does not conform to the standards your browser expects."
Two things: one , has anyone else had this, and did they solve it, and more importantly solve it easily
and two : call me wrong minded and curmudgeonly if you like for having a moan, but I find the not so new now, but new-ish booking system an utter pain, this is most likely another part of the greater shambles, and does little to continue to endear the Club to me. There also seems to me to be a generalized cold-war era Pravda "Great News" jollity about the issue. I don't think there were any critical letters in the last magazine. It was all good news about floral displays and the like. Maybe an exaggeration, but there used to be some whinges and often some solutions in the Letters section. In the meantime, the sun is shining, next week is fast approaching, and I have no convenient means to browse sites or book them apart from resorting to the old fashioned book and time consuming costly telephoning. Or looking elsewhere. Now there IS a good idea.
1 -
I’ve had that message periodically, that’s on an iPad, Mac or iphone using safari. As your research showed, I think it is just down to the site being badly written. I’ve never had it persist however, usually just trying again or at worst clearing the browser cache has sorted it.
0 -
Interesting. I have tried all the "usual" solutions - on off/cache/check firewall.
General advice from Club itself is just change your browser. My argument is since everything else I do works fine, and Chrome basically is Edge, the problem is really at your end and I should not have to go through hours of fixes and workarounds to accommodate your poor coding. If the train breaks down on the way to Paddington I'm not expected to be an expect mechanical engineer and get out and fix the problem now am I.
( Second day of venting....must be the hot weather!)
2 -
Eddie, the CAMC IT system leaves much to be desired. For example, I’m sure most of us are aware the whole system suffered server problems and was off the air yesterday evening.
Having said that, I’ve had problems using Edge on W10 when accessing my bank. I now use Firefox instead and it works like it should. I recommend trying it.
0 -
well i tried to look for a site yesterday afternoon and could not get onto the web site, this must have persisted for a considerable length of time, CAMC must be loosing shed loads of business as a result of poor communications telephone & web site, personally i would not make any changes to my computer in an effort to access the club site, but i also use Firefox and have done since it was first introduced many years ago, works for me.
0 -
There were obviously problems yesterday, Rufs.
I don’t think installing Firefox as you and I have done is exactly making changes to one’s computer but I do have doubts about the efficiency of Edge.
0 -
The issue is also affecting the automatic collecting of remaining balance and has been for a few days I believe. Certainly when I checked this morning they hadn’t collected the balance for todays site and we had to pay on arrival. It’s fine if you can check on an App that it hasn’t gone, however if you can’t you would just have to trust you were not paying twice.
0
