Cancellations for bookings under the old system

billnk
billnk Forum Participant Posts: 29
edited March 2023 in UK Campsites & Touring #1

Hi can anyone answer this please as I can't find it in the FAQ's. 

Before the new system was introduced we booked our Easter stay, obviously without the deposit.  Hubby has been ill and he is waiting for surgery. Coming up to the now critical deadline of 21 days we need to make a decision whether to go or not.

As the site is close to home and he is a bit better we could go and have a decent break which will be welcomed after 6 months of illness and possibly the only one for a while if he gets called in soon. I would tow us back if he took ill whilst away.

BUT: what happens if he gets called for surgery within the 21 days, obviously we'd have to cancel.  Would I then have to pay an amount equivalent to the deposit I would have paid if the booking had been made under the new system as some sort of 'penalty'?

Comments

  • JollyKernow
    JollyKernow Forum Participant Posts: 2,629
    1000 Comments
    edited March 2023 #2

    Bookings made under the old booking system are subject to the t's & c's of that system billnk. You won't have paid a deposit and you can cancel at anytime, but the 72 hour rule applies to that booking. If you have to cancel within the 72 hours you'll receive an automated email advising you've cancelled late. Don't worry about it and enjoy your break away if you can. I hope this puts your mind at restsmile

    JK

  • billnk
    billnk Forum Participant Posts: 29
    edited March 2023 #3

    Thank you, that does put my mind at rest.  We've had a lot on our plates and draconian rules could just tip me over the edge embarassed

  • Unknown
    Unknown Forum Participant
    edited March 2023 #4
    The user and all related content has been Deleted User
  • Luckyskip
    Luckyskip Forum Participant Posts: 5
    edited March 2023 #5

    Personally the only thing left going for membership was the no deposit system for us, my husband has cancer & we try our best to get out as often as his health allows, so like the above posters the last selling point for this club ended for us when the system changed. We will not be renewing our membership this year as I can’t believe the price increases that have been applied in 2023, for us now the private sites are much better value, we used to stay at Chatsworth 3 - 4 times a year but I was totally astounded at the new prices £40 per night in March ! & over £50 per night early April ! Last year we averaged £28per night, talk about being ripped off! 

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