Sites Directory and pitch charges
Comments
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There will probably be a few members with no computers / internet access but for the rest booking a known site should be possible. I agree that searching, using the map etc is a little more difficult and slow on some older devices. However, for a known site all devices, including phones, are easy to navigate.
There is nothing stopping those not so familiar with computers using the handbook and map for their searches and just book the site online when you have decided on it. The handbook gives indicative prices for 1 / 2 adult / child and pitch for last October, giving them an idea of cost before going on to book.
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But you had the wherewithal to learn. As ever, sadly, you make no allowance for others of varying ability.
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+1, in a good society we find inclusivity not ‘if you can’t do it hard luck’🤷🏻♂️. We all learn but some choose not to learn everything & some struggle.
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From my personal experience the issues with navigating the new system have nothing to do with a person's computer literacy it is mainly the system is very data processing hungry and very often gets hung up, I use and have access to a number of devices the older ones will not run the new booking system but have no problems on any other websites, a new Samsung tablet has no problems running it, this is a serious problem for the club the new booking system should work on members existing devices and work like any other shopping system,.
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on any other websites, a new Samsung tablet has no problems running it, this is a serious problem for the club the new booking system should work on members existing devices and work like any other shopping system,.
There has to be a limit. My old iPad that the granddaughter plays with won’t run it, but then it won’t run the John Lewis web site or App properly, or Amazon and several others including my online newspaper. It’s why I upgraded. OH’s slightly less old iPad mini runs it very slowly, you would be able to make a booking but map searches are out.
My point is all other shopping systems don’t work on older devices, or if they do have reduced functionality. Programmes and there requirements move on and if we want to use them, we must as well.1 -
The answer is obvious.
You assume everyone first attempted using the system 6 months ago but some may have had their first encounter last week. See also Arch's point of view above.
You simply cannot blame the 'slowness' of people for the issues they encounter and, even if it is down to the people using the system, that adds to the claims of unsuitability of the system which should be user friendly for all members.
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Agree Tinny. Some folks put their vans away over Winter, and might only be looking to book now. Hence they will come unprepared to this new system. TP reviews would indicate that a good few are only encountering the changes now, so the issues are ongoing.
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My thoughts too. A lot of folk are only now thinking about vanning trips this year.
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You have sorted it yourself👍🏻, you are adept at using the new system👍🏻. Why not now rejoice in it rather than following folk who are struggling just to tell them how easy it is PD, it’s easy for you not others. Some of us have a deep interest in tech but others hate it & use it sparingly & with concern. I’m convinced they don’t need being told it’s easy as it obviously isn’t🤷🏻♂️. My Uncle does what he needs to do(tech wise) to make his life easy but does the bare minimum, when something new comes up, I pop round to help-he’s just 1 person, their will be many Uncles & Aunts who don’t have a nephew who knows stuff🙁
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I don’t get that impression at all, PD. My impression is of folk who are struggling with something that is beyond their ability and understanding which is a reflection of the non-user friendliness of the new system. However, if it’s tiresome, you could maybe stop reading the posts? 🤷🏻♂️
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The reason help has been needed is due to to CAMC taking over six months to "improve" the new booking experience. CAMC have not launched an easy to use fully working system unfortunately I'm still getting a fire brigade in my searches!!
Yes, personally I've moved on, I've accepted that CAMC have not delivered a good booking system, I will use it if needed as luckily I'm quite good at finding my way around a mess.
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Fully agree Brue. Many are, have, moved on. Some have gone for good, others like us have our own way of dealing with poor customer experiences, others who tend to like mainly Club Sites are doing their best to use the new system.
If all you do is book a Club Site in a chosen location, will definitely not need to amend or alter that booking for any reason, and happily allow the Club to hang onto a portion of your cash for a while, can book a year in advance, at home with a good wifi signal and the kind of tech device that will support the system, drop on a time when the system isn’t down for “essential maintenance”, and don’t mind making a cup of tea while the Site buffers, than great, it will suit you. Heaven help you with the patience needed if you need a refund though……….
It’s dire. And anyone who thinks otherwise is either very accepting of poor shopping experiences, or blinkered.
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Purely a matter of opion then like most posts. I often think like many before me, it is time to leave CT rather than stop reading it. As it is I am indifferent to which way I jump until I do not have time on my hands then other activities will matter more.
Got to go, things to do for the rest of the day.
peedee
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For all those that are finding the new booking system a chore I recommend a website also app called Searchforsites it was recommended on this discussion way back and is what I use now, its map works, it shows all sites in the area you're looking for not only club sites etc, I used to only book main club sites but since this new system was forced on us my eyes have been opened to what alternatives there are from what I've booked so far (no club sites) I've saved hundreds of pounds and yes some required deposits some not but all are far cheaper than a club site in the same area.
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Yes, S4S is very good, shows all sorts of stays. I have started to leave reviews on there as well to try and help others.
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I know of 2 people in my village that only use the site directory and always book by phone. One does have Internet but the other one doesn't and doesn't want it. He has a phone for calls only.
There are still some around and have been loyal members for over 40 years. The club should take this into account for a little while longer.
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I'll just say, I don't consider myself clever, just clever enough. The training we've had is to use our side of the system, completely different to the web booking side so no advantage at all. I won't comment on here what that experience has been like. Regarding the club website, I've been in the same boat as everyone.
JK
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As are you comments about how easy it is to book a site!
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Irrespective of comments regarding on line capabilities the OP was about printed matter information which has been lacking and pointed to earlier directories which were more helpful in providing details like tariffs and seasons, these have gradually disappeared in favour of finding everything on line. However these things are missing on line too and has nothing to do with ease of finding them...they just aren't there!
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Indeed brue. Dynamic pricing doesn’t lend itself to clarity. Obfuscation, smoke and mirrors, keep ‘em guessing🤔
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I thought they’d made it very clear. If I scroll through the calendar for Clumber today, the prices I see for the next year are what I will pay when (or just before) we arrive. However, only if booked today, if I wait they may go up. There’s no obfuscation or smoke and mirrors. I either commit a deposit and guarantee my booking and price, or I don’t. There seem to be plenty happy to commit, there are quite a few lows when you scroll through the calendars, particularly of the dearer service pitches.
The CAMC process seems exactly the same as the other club. I have booked several of those a year ahead. It shows me a price and asks for a deposit. When I have checked, just before we go, the prices have almost always increased. So far they have never charged more than the booked price.
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Exactly Steve. You only know what you will pay IF you book and enter a deposit contract. You cannot find out in the Sites Directory.
So you cannot tell me what I will pay at Clumber if I want to go in a fortnight and want to pay on arrival. Why on arrival? Because I am a Carer and don’t know until the day if the person I am caring for will be stable enough to leave. So I either pay up front and lose my whole monetary amount, or I wait and see what the Club wants to fleece me for on the day. Very customer friendly, well worth the Membership fee😡
My choice is very much walk away and go somewhere else.
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We’ve had caring responsibilities in the past and unfortunately it is something you have to accept if you want to use certain services. We had a few lost deposits and aborted holidays, although of course not with the CAMC as it was while they still had there USP.
I very much liked the USP and could live with the block booked weekends, however it is now a thing of the past and I can’t see there being a U turn. Although you might find in the future DP works to your advantage. In the meantime the prices aren’t increasing that fast, when I checked I think 4.3% since September, so 3 nights at Clumber perhaps £4.50 more expensive.
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Yes, there are quite a few in the carer situation, or even being in a situation where personal health means that booking a long way ahead could mean a big monetary loss. It’s not down to the Club to be beholden in situations like this really, it is a business.
However, I am not prepared to take a monetary loss, I don’t need to really as we are happy using all sorts of alternatives, and we certainly don’t require Club Site things like serviced pitches, facility blocks, etc….. We are collateral damage, in terms of this new regime, it no longer suits our needs. Maybe the Club will look to fill last minute empty pitches at discounted prices, who knows, and we will take a look if they do.0
