New App

13

Comments

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited January 2023 #62

    Thanks for that,I wonder if people are giving the app a miss and using the website instead? But even then some are still having problems.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited January 2023 #63

    The App works OK on my iPad, I just can’t see the point of it, as it’s not as good as the web site. It only works in portrait and you can only see a narrow strip of map, or expand it to whole screen, rather than the side by side view you get in landscape on the web site. It only works with an internet link, there is no off line capability. Even on my phone it is worse than the web site, as the buttons and banners take up more of the screen. It is basically pointless in its current form. It perhaps explains why there are not many complaints about it recently, as once tried nobody is using it.

     

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited January 2023 #64

    I agree about the point of it, I tried it once for the novelty and to see if it would work and it did.

    I don't like using my phone for anything where a wider full screen is needed, OK needed for me. I know my younger children use theirs for everything and don't like computers so I guess it must be my age but I like a large screen, two is even better. 

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #65

    Thanks brue. Other have said that "club" replied to most of the comments on TP and it would appear that they respond to about 1 in 4 but similar to the occasional responses on here many of them are just a repeat of the same bland statement, viz

    "Thank you for your review. In regards to the new booking system please note, we are continuously reviewing all feedback and comments received and we are refining and improving the booking system accordingly. If you have encountered any issues with the website or the app we would ask, if you wouldn't mind, to submit a feedback form to us. This is sent directly to the technical team so that they can continue to spot trending issues and prioritise resolutions. This can be found here (just copy and paste into your browser):"

  • Robert
    Robert Forum Participant Posts: 61
    edited January 2023 #66

    From what i have read about new app I will not give it space on my devices 

  • dickb
    dickb Forum Participant Posts: 5
    edited January 2023 #67

     I haven't used the app for viewing CLs for a month or so, but my experience yesterday  shows that the site hasn't improved and is still not fit for purpose.

    Every time I log on, despite saying remember me, I have to enter my password, and select show CLs; why doesn't it remembers previous selections?  The map opens west of Leeds and scrolling to the area I want to look at is pathetically slow. Once  there it takes an age for the CLs to show and then trying to view details is hit and miss and requires numerous stabs at the view button

    How do you save a site to review again? 

    I have suggested a number if times that the entrance of sites should be given in lat/long; postcodes are pretty useless as they can cover a large area.

    Why doesn't someone in the Club's IT department look at Camper Contact to see how a decent site search facility works and quickly displays sites and full information?

    Is anyone trying improve the app and take account of the numerous comments that have been made? 

    Dick 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,857 ✭✭✭
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    edited January 2023 #68

    Dick

    It seems that the Club is now suggesting people go back to the original CL search page on the website here https://www.caravanclub.co.uk/uk-holidays/uk-sites/certificated-locations/ Once you have found the CL you want click on the map and you will find the lat/long information you want and you can also use the same page for adding a review. 

    David

  • dickb
    dickb Forum Participant Posts: 5
    edited January 2023 #69

    Thanks for your comment David. This is the impression I got from the Club response on Trustpilot to my post. It seems that using the app on an Android phone or tablet just doesn't come up with the same result. I rarely use a  PC to find sites, but if lthe link works on a tablet to get to website that  provides th required info then I guess I can live with it.

    Dick 

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited January 2023 #70

    Having read all the post I decided to load the App onto my phone and try it out.

    CLs had no problem looking at them in the searches I did.

    Sites, same here did several searches and got what I was looking for.

    I could see previous bookings, including 2 tunnel crossings from 2021 (though not the one I made today)

    The only thing I couldn't get to work was the club card it just would not load.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited January 2023 #71

    I’ve also mentioned this on the booking thread. The updated version of the new App, which I have downloaded from the App Store today, was supposedly supposed to sort out an issue with the digital membership card. I believe those on Android could not see it. On an iPad and iphone it was OK. Following the update it has disappeared from the iOS version of the App. It now either locks up or crashes depending on which membership card button I press. I don’t have an android device. It would be interesting to know if it is now working on that platform.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2023 #72

    Out of interest Steve and in the name of science I've just tried the app on Android and yes, I can see my card. Unfortunately I then tried a booking and was thwarted by the dob for my fellow guest (OH who is a member) ....the calendar is only functioning on a day by day basis so as I don't want to spend my time pressing the back button 700 times (or whatever) I will now remove the app! frown

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited January 2023 #73

    My card does occasionally disappear but I find that logging out and logging back in again cures it, till next time.

    I think it's been mentioned before but you can also save it to Google Wallet (google pay) where it doesn't disappear.

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited January 2023 #74

    I've just tried it again and found that if I click on the 3 dotes at the top right and then go into 'Your Info' I have to log in to the system then my digital card comes up.

    However if I click on either of the 'My cards' all I get is the circle going round and round. I'm on an android phone, got the OH to check on his android and he get the same thing.

    Did a dummy booking and got no problems with it at all, if you click on the 'Year' at the top of the calendar when asked for Dob it then opens a drop down list of years which you can scroll back to where you need to be, then use the right arrow to go to the correct month.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2023 #75

    This calendar didn't work for me on Android Chrome so I've used the feedback form to report it.

    https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback 

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited January 2023 #76

    I’ve tried logging out and back in, even Deleted User the App and reinstalled it. No go on all counts. I have reported the issue using the feedback. I did save it to my wallet but it runs out this month and would want to save the new one, which currently I couldn’t do.
    I wouldn’t mind but a month or so ago I received an email suggesting I might like to forgo the site directory and use the App instead. It would be difficult to have confidence in such a suggestion when they break things as fast as they fix them.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited January 2023 #77

    I've just tried it again and found that if I click on the 3 dotes at the top right and then go into 'Your Info' I have to log in to the system then my digital card comes up.

    I tried that TG and it does indeed bring up the card. Unfortunately that is just the web site version and can’t be put into my wallet, for offline use, like the one you should get by touching my cards.☹️

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #78

    I had my last year's membership card in my Google wallet on my Android phone, which expired 31/12/2022. Went onto the app and, after logging out and back in, my digital card for 2023 appeared. Tried to put it in the wallet but got message that the card was already there. So removed old card from wallet and tried to install new one, which showed that it had worked, however when I went into the wallet it still shows the card expiring 31/12/2022!! Very strange.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2023 #79

    I've been on line just now as we needed to book a break at short notice. Not only does the dob function not work on the Android app it still doesn't work on the web site via Android phone. Impossible to fill in the dob, it appeared to be working when I tried it last year!! No wonder the complaints are still coming in. frown

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #80

    Brue, or whoever, could you please report my previous post to see if anyone from HO can come up with an explanation for why I can't get my new card on my Google wallet. Thanks in anticipation of a solution being supplied.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2023 #81

    Reported your post as requested Nellie and hope a response will be forthcoming. 

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #82

    Thanks, brue. I doubt that there will be any response but one lives in hope. At least now someone at HO knows of another glitch in the system.

  • Rowena
    Rowena Administrator, Club Member Posts: 155 admin
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    edited January 2023 #83

    Apologies for the delay in reply. I was waiting to hear back from a colleague. Can you please email me communitymanager@camc.com and I will forward to them to reply to you directly. Many thanks. 

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #84

    Thanks, Ro. I have done that just now.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited January 2023 #85

    Accessing the card on my iphone, which wasn’t working after the App update is now working, whirs a bit before it shows it, but at least it’s working again. Also managed to save the new card to my wallet. It just overwrote the old one.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #86

    I have just tried again, cancelling the card that was in the wallet and putting the new one in, but with the same result in that the card in the wallet shows it's expiry date as 31/12/2022. Very strange!!

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited January 2023 #87

    Still no word from those responsible, and no difference in the card in my wallet.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited February 2023 #88

    They’ve clearly messed about with something. Although I can now get it on my phone, it was previously mirrored on my watch. That no longer happens. I’m not really bothered about that, as it was a bit small to see anyway, 😂 but it shows something has changed.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited February 2023 #89

    Now also showing on my watch. I noticed when looking for something else in settings the synchronisation between the two devices had been removed for wallet from the phone. Well it wasn’t me that did it, so I can only assume it was a result of trying to update the card. Perhaps similar has happened with yourself nellie and it has changed something in the wallet settings.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited February 2023 #90

    I can't find any way in the wallet to synchronise it, and nothing has changed today.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited February 2023 #91

    Following a post in another section about the lack of correspondence from the club to it's members It is now nearly 3 weeks since I wrote, following Ro's post to me, to the communications team about trouble with the app. I am still waiting for a response from another them!! Perhaps I will get a faster reply if I post this on Trustpilot!

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