New App
Comments
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same problems for me. continually tels me that my log in details are incorrect. that's as far as I get.
using android galaxy s20+, tried installing several times, reset my password. Still won't let me log in.
i can log in to the old app and website without problem.
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I agree. The same experience. V disappointing.
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yes i have a beef about it is hard to follow confusing and hard work took me an hour to book a 3 day break payed the deposit then got an email saying it has been payed in full money i think was taken without my consent when i rang up about it the guy said it is in the terms and conditions whuch i never read , why break something that ain,t broke we usually pay cash when we arrive not every one has that much money in a bank account
i shall be ringing in future
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Sorry to sound unsympathetic but why didn’t you read the T&Cs? It’s the safe and obvious thing to do.
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I am left very frustrated by the app, it is very annoying.......
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I hate the new app and have similar problems to what has been reported by other android users. The old app was functional and did the job but the new one is frustratingly slow and quite frankly unusable with some of the search functions removed.
Come on Camc you can do better than this get it sorted!
Rob
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Reinstalled latest on iPad and iPhone....both then showed connection errors...rebooted both and the app sort of came on...could see membership cards etc but when I touched search I got 'application error: a client-side exception has occurred....blah, blah....on both devices...👎
other parts of app work, looks like locations/sites database have become disconnected....
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Site data back now, but app hardly intuitive. Managed to get a dummy booking ready (test only) but took a bit of fiddling.
Worst elements are huge amount of irrelevant places on list and how hard it is to change dates when 'no availability' shows up.0 -
I'm having problems accessing the digital cards. When I click on membership cards, I get a screen asking me to renew my membership. My membership is active and I'm logged in. It makes no sense. This, along with the new booking system might make me think twice about renewing my membership.
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Just adding my voice to all the above comments. Thankfully I still have the old app but is it not time the club listened to its members we can't all be wrong. Just tried to plan my holiday for next year but gave up on the new app.
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Just to add to the long list saying that I really don't like the new app. I've used it on my phone and also my Android tablet. I've given it a fairly good go, but here are the issues I think could be improved.
I find it incredibly slow and clunky to use. The map is painfully slow.
It doesn't show the prices of CLs or affiliated sites, unlike the old app.
You can't hide the club sites, unlike the old app. (Seems like they're trying to push these!)
It appears that the majority of the work went into the home page of the app.
It doesn't use the whole screen on either my phone or tablet. We use the app most on our phones whilst we are away so being able to utilise the full screen is beneficial.
There's a plus point though, it is now possible to copy and paste email addresses and phone numbers that does make it easier to contact sites.
I have emailed this to the club , no response as yet.
Thankfully I still have the old app installed and I use that instead.
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The Club can’t possibly give you a price on an app for staying at a CL because you can haggle with the owner just as I used to haggle with guest houses on Thai beaches. There never is a fixed price.
How much for one night please? But how much if.I stay for a week? But it’s low season . And how much if.I don’t hook up to your electricity ? And all the many variations on that theme.
To close the deal in Thailand it was usually Will that include breakfast,? but that might push a CL owner too far.. But negotiate all the same.0 -
The App works well enough on the iPad, with the exception of the filters. However, apart from the ability to save the membership card to My Wallet (not available on the web version) I can’t see the reason for it. The old App not only had different functionality to the web site, it worked offline when searching for sites. The new App needs an internet connection and basically acts as a portal to the web site. How they expect it to operate as an alternative to the site directory, as they suggested in a recent email, is beyond me.
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I also thought the app just took you to the website and confirmed a couple of days ago when the website was down “for essential maintenance to improve your experience” and so was the app. Just looked at reviews on iPad and nearly all 1 star
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My complaints about the old app were that when offline (no signal or in our case pay as you go mobile so not wanting to go on line) the maps were blank with just red markers. Maps Me show all the time!
Secondly prices did not exist for cL's when in fact they are mostly always the same with the warning to check - why missing?
So great expectation for thenew app - wrong
Downloaded OK - BUT
Cannot select just CL sites.
No CL site prices
No directions to sites
No offline map again.
Wish I did not delete the old which had a few things better. Waste of developement costs by the club.
Thankgoodness for good old paper booklet (club has been wanting to remove this as well!) The club needs to rememeber people camp in areas with no phone signal and many of us do not have contract mobiles with data. In fact using a tablet with bigger screens often do not have a SIM card anyway. Not all of us have expensive all singing and dancing Apple IPads at over a £1000 + contract SIM charges.
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Devil’s advocate - earlier this year I bought my husband an iPad for £369.
He can tether to his phone when away.
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Agree totally Goldie, you do not need to pay anything approaching £1000 for an iPad that will run the booking system and App. Plus of course you don’t need one with an in built SIM, which costs more, just tether to your phone, wether it’s be Android or iOS.
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You still have not solved the problem of pay as you. Fine if you have contract SIMS
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Why not get a contract? Data is cheap these days and just £5-£6 p/m will get you sorted. Some companies such as Giff Gaff and Virgin do rolling 30 day packages so you can swap tariffs or opt out during months you don’t need the data. I swapped from pay as you go some years back and it makes life so much easier. I recommend it.
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birdseye
I think you will find that many members like tech when it comes to camping, they just want it to work smoothly
Not quite sure what your second reference is but I imagine it might be to do with paying cash on arrival? If that is what you want to do and the Club are willing to accept cash then so be it. However I would question the logic of someone going to a bank or cash machine to withdraw, what now seems, a large amount of money, to pay at reception when you arrive when you could use the same card to pay at reception which would not only improve your personal security and reduce the dangers of large amounts of cash being held in reception. Or am I barking up the wrong tree?David
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Tech is fine, if it works....and there are still other processes in place to allow members to persue the hobby...
releasing websites and apps that are clearly not fit for purpose (across the multiple platforms used by folk these days) will do nothing to draw people towards more electronic means of booking, paying etc...
If anything, it will add to their apprehension and subsequent reluctance to move in that direction.
If phone calls and cash do the job where a flash booking system, app and electronic payment don't, why would anyone change their habits.
Hobsons choice is fine if it's a working choice, other wise...🤷🏻♂️👎
this pathetic IT effort really has gone on for too long now and has probably evaporated any remaining confidence in the clubs competence in delivering any IT projects.
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releasing websites and apps that are clearly not fit for purpose (across the multiple platforms used by folk these days)...
This thread is about the app and not the website which I recall you said was working fine for club site bookings and you even tried it with your dummy runs? And 140,000 (plus by now) bookings have been made with the new system and many posters have said it is working OK?
The app may be a different matter but the last post about it on this thread prior to birdeye (and was that a complaint?) was in late September? I tried my app and it works fine, and even did one booking on one last month.
So taking your successful dummy runs and the 140,000+ bookings so I can't see any apprehension and subsequent reluctance in moving towards bookings. And the lack on complaints on this thread about the app since 23rd September perhaps indicates there is no real substance in your own view as expressed in your last sentence? Don't get me wrong I complained about the way it was introduced and in the manner it didn't work in the first few weeks as well but that last sentence is in my view too harsh?
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See here for a variety of comments and experiences with the app and the new booking experience. https://uk.trustpilot.com/review/www.caravanclub.co.uk?utm_medium=trustbox&utm_source=Horizontal
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