What have they done?
Comments
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@peedee; looks like they have sorted that and made it clearer what a guest means. (I'm on a Android phone this morning.)
Why oh why are the club not putting something on the home page to say 'we recognized x is wrong so we've changed it; date'. This living in the dark is sure fire way of annoying your members.
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Peedee
I might have this wrong but I thought the video showed the DOB was entered at the payment stage?
David
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Don't think so David, I got as far as the payment stage and I noted on the booking details, just before I moved to the payment stage, my DOB was already included. It is a pity no one from IT will come on and tell us what things have been implemented or is there somewhere where we can see what has been done other than experimenting for ourselves.
I note the Android App in the Play Store has a note on it saying UK sites coming so I guess that is still not usable other than by browser. I had all my favourite CLs stored in the old App and have now lost them. Ce la vie.
peedee
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@peedee & David; sorry David is correct and I went in again, (didn't want to checkout before as it might make a firm booking and I didn't want that to happen) the dob requirement is at checkout, lead member is pre populated but other adult's wasn't. They haven't changed this, ****
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Yes confirm the same. I have just done the same intending to make an actual booking until I saw the price. Its a bit daft when they already display the DOB but then ask you to repeat. This could easily get filled in automatically the same as your outfit except for guests.
peedee
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Just back from a club site , had a long chat with wardens , even they struggle with the system , and can not look at the bookings status of their own site to asess if there are vancancies , if that is so , what chance members !!
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Unless there is a very good reason it seems to be an unnecessary intrusion into ones privacy.
Agree 100%
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Undoubtedly. There seems to be no reason whatsoever for knowing DoB. As a matter of principle I shall enter a nonsense date on all my bookings. I contacted CMHC to get a reason for DoB. Result? message ignored. Hmmm.. Score for responsive, customer focussed approach? 0/10. They don't seem to care about members views.
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Afternoon
Interesting comment. Now we've had a while to learn new processes etc, it's all pretty straightforward (on sites). It's all completely different to what we're used to, but I would think the staff you mention could do with a bit of help / further training? That help is there, it just needs asking for.
JK
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Thing is jvb, the new system is what it is. None of us need training to navigate how it is better than what it replaced, really no point living in the past, learn it and move on.
I happen to be visiting the site you're on at present in the not too distant future, I'll have a chat to see if they have the same issues as we have had (and resolved).
JK
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JK
Unrelated to your post but perhaps you could help with a question.
In the past, if you wanted to leave a site early having paid on arrival you could give 72 hours notice and expect a refund of remaining days. If you went over the 72 hours you would lose one night site fees. What is the situation under the new system and is there a difference if you move to another Club site?
David
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Seem's to be the same with a lot of places if you try to make a complaint you just get ignored unless your prepared to spend half your life on the phone.
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Thing is jvb, the new system is what it is. None of us need training to navigate how it is better than what it replaced, really no point living in the past, learn it and move on.
A lot of members could benefit from this advice instead of keep on moaning. Better to send constructive feedback to HO. (EGH)
peedee
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I do not consider posting comments on this discussion forum as “moaning” , this is a site for discussions, and as such discussing the new booking system is to see if other members are experiencing similar difficulties , which clearly they are , had it been a single member commenting , perhaps it could be considered moaning , but so many adverse comments tell a different story.
Had the club just introduced a deposit system to stop speculative block bookings I would have no problem , it is just having to go through a full booking process just to find out if there is availability , THAT is where the system falls down.
What is interesting is, at last it appears, HQ staff have found this discussion and are now commenting and taking note .
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Morning
If you were referring to me Sparkey, I'm site staff not HQ. I've been on here since CT started in 2012.
JK
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Morning
There's an awful lot of training information and help to guide us along DK but I've found it's more beneficial to advise after an experience using the system. On that I haven't yet had anyone leave early so can't comment on that, but I believe it's similar.Moving to another club site however is fairly straightforward as it was before with no monies lost for the member. Yes there's a few more pages for us to click through and some info has to be duplicated but no big deal.
JK
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We too have recently come back from a site and wanted to extend by a night and the site staff couldn’t make head nor tail as to whether they had available or how to extend my booking? It eventually got sorted, over the following couple of hours, but what a palaver! It’s like The Club thought, ‘we’ve sent out the e-learning to sites and it’s up to them whether they can understand it or not, but it’s there, so get on with it!’ On that ethos, no wonder the paying members are struggling 🙈
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I am sort of getting to grips with the new system , but one question which does not seem to have been answered , why is DOB required , I would suggest it is nothing to do with the CMC , if it is to do with matching site facilities to the age of the member I am sure the members are able to do that themselves
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