Allocating pitches by site manager!
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If what I'm reading on this thread wasn't from members who are truthful and trustworthy I'd think it was April fools day.
JV, that was awful treatment you had, I think I would more than likely have said something along the lines of 'go ahead if you must' and then just got on with packing up.
We have just stayed at a CAMC site and received the usual friendly check in, no rules no pitch allocation in fact I got asked where do you fancy sun or shade and then as usual the free pitches marked on the site map.
Last night we were on a CCC, site pretty much the same kind of check in, no allocation just a quick advice of where the evening sun will be, no escort to pitch as it wasn't required.
Tonight we are on a private site 2 miles from a CAMC one, on the same road. Half the price of CAMC, lovely and quiet, charming owner 'if there's anything I can help with don't be afraid to ask'
If the CAMC are going to start allocating pitches, taking deposits and charging eye-watering prices, along with unfriendly wardens then I think they will have much less members. The younger generation that they are trying to encourage will not put up with that kind of treatment and stay quiet.
I hope the above cases are not going to be the norm and its just a flash in the pan.
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JK
Is there any evidence of that? I am sure the majority of members are happy to comply with site staff instructions if they understand the reasoning behind it. The problem seems to be that that reasoning is not explained to members so understandably members will question it? I say this with a heavy heart but as a 40 year plus member I get the impression the tail is wagging the dog these days as far as customer service is concerned?
David
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If correct, and as others have said there is no reason to disbelieve.....this is not about warden bashing JK....not all are like yourself. I have had the misfortune to come across a couple of 'Wardens' who should never have been anywhere near 'Front of House' and one in particular gave me and others on site to report the matter to EG...A couple of weeks later the regional manager phoned me offering an apology....
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A bit cheeky mentioning a reduction in site fees don't you think jvb?
JK
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I quite agree. You pay for the facilities an services as advertised. If, for any reason these services and facilities are not provided it is reasonable to expect some compensation.
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Evening
So firstly, apologies for any offence earlier. This year has certainly questioned our resilience. I don't know the site or staff mentioned in the op. and there's no excuse for poor behaviour, I'm just guessing here but with the migration of bookings and the allocation of pitch surfaces, a lot of people have been unhappy (polite term) with their pitch. That's caused some displeasure (polite term) when asked to move. Multiply that by a lot equals grief!! I will say that this season, with the turning away of early arrivals, with the consequences that has brought and the learning of the new system on the hoof has been more than trying (polite term)
With pitch surface type booking I think there will be more allocation going forwards until all migrated bookings have been taken.
JK
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Thanks JK, for giving us the picture from a site manager's perspective. I know that each site's circumstances are different and the those at EG have left a lot to be desired as way of full support for the likes of yourself. It would be good if someone from there could come on here and give us a full picture of what is happening, and when they expect the system will be running properly, and not as it is now, and also clear up the situation about allocation of pitches, and the pricing on the "set price" on the none toilet block sites.
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Thank you for coming back to this thread JK. I don’t think any of us doubted the kind of issues and stress staff on the Sites are encountering at the moment, most of it not of their making.
I have to say though, that if I was paying the kind of nightly fees the Club are asking, and had booked to spend a fortnight on a Site, I would not be happy having no choice regarding a pitch. Choice of pitch for most folks is very personal thing, and we know from experience if it’s wrong, it can totally ruin a holiday. I sincerely hope that it’s only for the migration of bookings period, and that on site staff do use some common sense if a site isn’t busy, as in Nellie’s post, and give a bit of leeway.
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