Pre-arrival texts
Comments
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...rather than leave complaints on reviews as the review section is for information about the campsite and it's facilities.
No I think there is a significant difference between a review of the site, good and/or bad and a complaint against a member of staff which is what this review was about. There are plenty of reviews about what the reviewer considers poor about the site if you look and these are not removed.
I think it's quite clear what will be removed:
...as the review section is for information about the campsite and it's facilities.
If one has a complaint about a member of staff then the best and correct way is to write in as the member of staff has no comeback or right to reply on the review, it's all one sided and the complaint may or may not be true. You for example have taken the review as the facts of the matter, how do you know? Usually it's I can't get my own way so the wardens are unfriendly.
Also if the complaint is true then a written complaint will trigger an investigation and the member of staff will be held to account, this will not happen with just a review.
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Mikey, the club has a duty of care to protect staff from abuse. Very few people seem to read the guidelines on writing reviews and perhaps if they/you did, this would be better understood.
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If senior staff instruct those on the shop front to positively tackle unfair behaviour, then it’s realistic to expect them to be supported by senior staff, and carry out any investigation required away from the public eye. Otherwise it becomes trial by social media🤷♀️
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It was a trial by social media yesterday on here ttda. Quite a few posters including a moderator seemingly supporting the said reviewer, judge and jury hung and quartered!.
Fortunately we are supported and let me tell you this last few weeks we've all needed in it one way or the other.
That's me done on this thread, I've enough to think about trying to remember what's what before the new system starts
Evening
JK
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What slightly puzzles me why we add a note to the review/complaint explaining the correct procedure rather than contacting the member direct. (maybe we do that as well?) It is more than possible that the person concerned will not revisit the review page if experience elsewhere is anything to go by. Would not the correct approach be to write to the member concerned? From what JK says it seems that the Club will be able to tell the member concerned exactly when he was contacted and the method.
David
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Good to know the support is there JK. I have no doubt staff won’t always get it right, they are as human as the customers. But it sounds like you have been asked to do a job made difficult by some poor communication, and by a few who are still trying to push the boundaries.
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As it was me who pointed to the review, it wasn't a trial by social media but raised a few questions about the way CAMC is dealing with things. I've just checked "before you travel" and the details dont mention that people will be turned away if they arrive before 1pm. Good communications are vital and I'm sorry if anyone feels the need to to defend or dismiss the actual review (which was still visble a few minutes ago with a similar but less abusive one beneath.) The review, whatever any of us think about it, pointed up some problems in general and both reviews point to the fact that being turned away rather than being left to wait (if it's safe to do so) might be a better way forward.
I don't expect the locals to some sites appreciate caravans etc coming and going and I honestly think if it's safe to park and wait on site this is a better solution. The main thing is that the 1pm check in is adhered to by all.
In no way was I supporting any sort of abusive review but I was most certainly questioning the system and what happens when things go wrong.
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"The main thing is that the 1pm check in is adhered to by all."
But much better if 1pm arrival is adhered to👍🏻
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It's all ok when retired, and you have all the time in the world, but we find the 1pm thing a royal pain in the rear. Thats one of my days off wasted hanging around to get access to the empty pitches. Yes some sites have bad access and I can see the reasoning there but the ones that don't, why not let folks get the empty pitches. I was at coniston a few months back and it's 10am access there and it was really good. Why anyone thinks 1pm is good baffles me.
As for little black books, and 3 strikes and your out.... I think enough people are leaving as it is with the crazy prices let alone regimentation.
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And how are the site staff supposed to get all the other miriard of jobs that are needed to be done every day if they have to also attend to arrivals as well? They may well be cleaning toilets or at the far end of the site
As for sites that have earlier are times is PARK COPPICE a member of the clubs staff has posted that they will all be the standard 1300 arrival time later this year?
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You're going back over old ground. The deed is done and arrival time is now 1300 whether we like it or not. The issue under discussion here is the club's efforts to enforce it and so far they seem to have been a bit lax with spreading the word.
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Quibbling about five or ten minutes seems an odd way to start a holiday. I'm sure if I checked between my watch, my husband's watch, the time on our dash and the time on my mobile phone, there would easily be a five minute discrepancy between them.
There are a multitude of reasons why people might arrive slightly early or slightly late - watch discrepancies, intermittent signals, differences in ETA from satnav to Google maps, an errant flock of sheep or a surprisingly quiet patch of road, the site postcode directing to further than the actual site entrance. We've had all of the above over the last few weeks.
We never aim to be at a site for 1pm. Sitting in a queue is not my idea of fun. But I'm not so jaded to think everyone is trying to take advantage. It's human nature that some will be but the majority of members will just be trying to have a nice break.
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Late arrivals at club sites don't occur until after 2000 hrs but it's clear from reading posts and reviews that mayhem is being caused by folk arriving early so the club has decided there will be no leeway and 1300 is the set time.
I see no problem with that and, like you, I don't want to queue. There will be a pitch waiting for me whenever I roll up and not arriving early is so simple.
Btw, it's best not to use postcodes/satnav on the final approach to sites but use the directions provided by the club.👍
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Buy yourself a good watch BPP, most watches these days are super accurate. Unless you like those olde worlde windy up hands mullarky ones🤷🏻♂️🤔
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Or What3Words for more super accuracy👍🏻
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Yes, I forgot the usefulness of W3W👍
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I can't see that at all, it's a bit like saying people speed because there is a set limit.
The club doesn't drive their outfit, the club doesn't plan their routes and/or timings, people do and they are the only ones responsible for arriving early.
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Well even Coniston is going to be 1pm soon it's been said upthread.
Are enough people leaving? Where's that been said? In fact going by the posts and threads on CT the opposite appears to be the case.
As said it's been decided but just think what happens if there are no empty pitches?
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I though all mobile phones took their time from the internet or signal provider anyway? I can't remember the last time I had to set the time and date on my mobile?
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BonniePennyPitstop wrote:
Quibbling about five or ten minutes seems an odd way to start a holiday. I'm sure if I checked between my watch, my husband's watch, the time on our dash and the time on my mobile phone, there would easily be a five minute discrepancy between them.
Goodness me, I couldn't cope with a situation like that. All my clocks and watches have to show the correct time. That's the only way I could live. The notion that a condition of clocks all at variance might subsist by anything more than a few seconds is anathema to me.
I suppose it is the same mild form of OCD, very mild I might add, that allows me to state that I have once arrived five minutes early at a site - full of apologies. I can't recall now why this happened, or where it was, but I remember there was no queue and I remember the case because it was my only experience of arriving early in 35 years of motorhoming.
I realise I open myself to the accusation of being holier than thou, but it is not difficult to avoid arriving early. I usually arrive within 15 to 60 minutes of the set arrival time - so I am not the idler type who is always late either; indeed far from it.
If you time pieces are at variance, rely on your smart phone. That should be spot on.
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We arrived at our current site at 13:10 and there was one van ahead of us. We find short queues (3 / 4 ) vans are the norm, even close to the arrival time, except on the very popular sites and perhaps on a Friday.
One thing I find a little strange is the sign that is present in the facilities and other places on site. It states that the earliest arrival is 13:00 and that if you arrive before this you may be sent away until the correct time. Note the use of the word may. Surely if they are trying to stamp it out the use of will would be more appropriate.
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Yes put me down for a +1 about watches, it drives me mad when the two oven clocks are out by a minute.
And yes fully agree with the rest of your post.
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Oh thank you! I've been wondering where I had seen that about may be asked for a while now.
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My phone, watches, tablets et al do just that MrC👍🏻. In fact I have one that says-‘atomic time’, I’m hoping it’s a benign epithet🤣🤣
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Penny
Your post struck me as being "real world", like you my devices often have slightly different times. I don't suppose enough to cause me to be black listed!!!! I imagine the Club are now desperately re-writing the "Before you leave home" instructions to include synchronisation all devices showing a time
I am beginning to think that 1.00pm is not the correct arrival time, it is now after 1.00pm, which does have a subtle difference.
Perhaps the Club should say that there is no movement on site between 12.30 and 1.00pm, in or out, and the site gates will be closed for that period.
David
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if/when this club allocates people a pitch, like the other club does, there'll be no advantage in arriving early because there'll be a pitch on somewhere on the site with their name on it. But people will still want to arrive earlier rather than later so they can do what they want to do!
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I agree 100%, real world 20th century. Modern tech means we don’t need to accept watching the steampunk sundial shadow clock type technology👍🏻
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