Whale Watermaster External Pump not working

freebie71
freebie71 Forum Participant Posts: 2
edited July 2022 in Motorhomes #1

Hi, I've got a 2015 Bailey Approach Autograph and I've always filled the internal freshwater tank using a hose attached to the Whale Watermaster External Socket on the side of the motorhome. I bought a Whale Watermaster External Pump with Easi-Push Plug to save me from having to move the motorhome just to refill the water tank.

Trouble is that I can't get it to work! I thought it would be just as simple as putting the external pump into the water carrier and then just plugging it into the socket but nothing happens. Is there anything special I have to do? Could it be that the electrical connection on the plug isn't working or maybe the pump is faulty? Just worried that I'm missing something obvious!

Also how does it know to use the external pump and does the internal pump have to be turned off until the external pump has filled the internal tank? Sorry if I'm asking stupid questions, I just don't really understand how it works!

If anyone has any advice it would be much appreciated.

Comments

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited July 2022 #2

    Try cleaning the contacts on the pump and the inlet if it has not been used could just be bad conections

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited July 2022 #3

    I'd have thought that the external pump needs to be selected somewhere before it knows to pump. Is there some kind of master/control panel in your vehicle?

  • PeteCI
    PeteCI Forum Participant Posts: 66
    edited July 2022 #4

    This about a Bailey caravan rather than a motorhome but it may hep.

    You Tube video

  • Apperley
    Apperley Forum Participant Posts: 254
    edited July 2022 #5

    Once the whale submersible pump is plugged in to the socket, go to the Seattle control panel, use the down key until you see fill and enter, this should activate the pump. You will need to manually stop it on the panel when the water container is empty otherwise it will damage the pump.

  • freebie71
    freebie71 Forum Participant Posts: 2
    edited July 2022 #6

    Thanks for all your replies. It was as you suggested on the control panel, selecting "Fill Internal Tank". I'd tried this before with no joy, but it turns out this was because my water probe was playing up and was registering the water level as 100%. The external pump stops once the level is 100% and so it just wasn't kicking in. I recalibrated the sensor (although it probably needs a new one!) and hey presto the external pump kicked in when I tried it again! 

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