New Site Booking System
Comments
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No, it doesn’t. Good try though!😂
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Might be an extra charge for NOT having a dog.
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A usp of the club which haven't lost Charlie
JK
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A few thoughts
- I think that the number of cancellations is probably overstated as a result of the existing system failing to allow a change of pitch type without cancelling and re-booking. Similarly where a preferred site is not available and an alternative is booked but the first choice later becomes free the change can only be made by a cancellation and re-booking.
- If deposits are not refundable and the reason for wanting to delay a visit is COVID then how many people will just go ahead with the visit rather than lose their deposit if they have a positive lateral flow but feel well enough to holiday?
- If a deposit is not refundable then in fairness the club should consider what will happen if they need to cancel a booking. They will have held money for up to a year and not delivered what was paid for so will there be a compensating uplift on the deposit refund?
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……we still await the details of the new system. Keep watching.👍🏻
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We are being drip fed with information at the moment and despite us all wanting to know the finer details we will have to wait a little longer.
To a couple of your points. I think the Club probably look at late amendments in a similar way to late cancellations. Whilst the Club won't lose money by someone amending a booking, if it was done near to the 72 hour deadline it would have the same impact in possibly denying the opportunity for someone to take up the pitch that is no longer needed? If the main rational for the changes is to improve availability perhaps there will be less need for amendments as more get their first choice of site?
On your point about deposits, I would be most surprised if the Club didn't refund where they have cancelled the booking regardless of how close they are to arrival point.
David
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-- I think that the number of cancellations is probably overstated as a result of the existing system failing to allow a change of pitch type without cancelling and re-booking.
Do many folk risk doing it like that? When we have changed pitch type it has been when I have noticed a service pitch become available. Cancelling and rebooking would risk loosing the original. Therefore, I have always changed it by phoning the site, they just switched the pitch type. Or at least the email I received was for an amended booking, nothing about canceling one and booking another.
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Afternoon
Just on your last paragraph DK. If the club cancels a booking the deposit will be automatically refunded.
I think there's a big team of staff getting things together including as jv likes to say "tweaking" things. The last zoom meeting we had was extremely positive and things are apparently on schedule. Personally it's nice to switch off from all things club at present. I'm care taking on site for the winter and to keep me occupied I'm doing those boring jobs like decorating, plumbing etc!!
In response to SteveL, you're right what you say. If you call the site we can amend any booking without having to cancel. I believe this will be the same with future bookings.
JK
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when the new system starts everyone with an existing booking should be given an oportunity to choose their desired pich type prior to new system going live , its only fair , also when booking a year in advance there could be a summer season of torrential rain and no grass pitches , then the whole thing falls on its ass , is converting all sites to hardstanding the only way to put this to bed once and for all ?
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Morning
When the new system starts (hopefully in April) you'll be able to choose your desired pitch surface type. Existing bookings (before April) will get to choose a pitch on arrival just as you do now.
JK
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JK
I think Scotkb's point is that having booked so far in advance before the new system comes into place, he and others in the same position, could well find themselves in a Hobson's choice situation with perhaps only grass pitches left? Assuming of course that the ability to be able to book a hardstanding is as popular as many of us think it will be? Perhaps his best option, if there is availability of hardstandings when the system comes into place is to cancel his original booking and rebook a hardstanding. However that would require a deposit to be paid.
David
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in an attempt to ensure you get the type of pitch you thought you were getting you need to get first choice before new system goes live , you may not be able to just turn up and choose 12 months after booking , what you want will all be gone as you are last in the queue, also canceling and reebook is risky , there needs to be the chance for current bookings holders to edit their booking pitch type first before system goes live . thats fair i think !
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The most sensible thing to have done was to delay the pitch booking start until April 23, assuming the new system starts in April 22, then there would be no upset early bookers. Unfortunately I can’t see them changing their mind and I will look to try and cancel / rebook the one site I have which is a problem.
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I suspect that the abity to book a surface type will gradually come on line until the new booking system is introduced. I've just checkeda few sites closest to home, by using the app, and it seems it is possible to book surface types at Broadway..... there are probably others??
David
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but the general feeling on CT, not just you, is that all sites should have all hardstanding pitches. People are willing to pay more for a serviced just pitch because the chances are it will be hardstanding.
maybe the proof will be in the booking ...
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I certainly don’t think sites should be all hardstanding. The market will decide on that. However, I do want a very good chance of getting one, or the ability to choose. We also use C&CC sites and those seem predominantly grass, we just don’t choose to use it.
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We won't be worrying about choice of pitch on our one existing booking - New England bay has 150 pitches, of which 15 are hardstanding (and not in the best of positions). It must be the terrain, but we've never had a problem on the grass pitches.
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Some grass Sites are fine, even for Motorhomes, providing folks go prepared. We like to be on grass in the Summer.
A lot of folks tow with cars now that wouldn’t be that good for getting a van off a wet field, so maybe this is where some of the trepidation sets in. We have always had big powerful 4x4s, but not everyone’s choice. We actually got very stuck in MH last time out. However, we did have Jeep to roll her out😁0 -
I don’t think it really matters wether some have had problems on grass or not. We don’t happen to want to use it if possible. As we like to book well in advance we have no idea what the weather conditions are going to be like.
I don’t particularly want to go prepared for getting our MH out of the mire, I’d rather just drive easily off the pitch. That’s not to say we wouldn’t use grass, just that we are very selective. One of our sites this year, at Dunnet bay, is all grass. However, I understand not an issue even if a bit wet. We also use grass abroad quite a bit. Of course there we haven’t booked and if we don’t like the look of it, or conditions deteriorate, we move on.0
