Deliveries to sites
Comments
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I’ve just had my head bitten off by a warden at white water after I went to tell them politely that I’d an Amazon parcel arriving on site.
It a caravan part which I had little choice but to order as all the caravan shops locally seem very bereft of supplies. ( I found this to be true at my home shop too.
also there was no option for a local collection either.
I would not expect parcel to be signed for at the front desk as I expected to be on site and would follow the delivery on the app.non of these seemed to make any difference to the very rude and quite aggressive warden however who said I needed permission before placing any orders to be delivered. It’s a small parcel nothing heavy or large but it is important.
just feel now that I’ve been told off when I had no way of knowing the rules???
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I know no details of your situation but feel for you. A bit of a chicken and egg situation with regard an order as you can't inform staff until its been confirmed in stock ordered and expected delivery date.
I assume you were quite happy to be at the entrance to receive the parcel and were just being courteous by advising the staff?
Hopefully the part will arrive as predicted and will resolve your caravan issues.
Such a shame and leaves a nasty taste.
All more than a tad difficult in these already testing times.
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Sorry but out of curtacy I would have asked First rather than expect the staff to let you receive a parcel ,
I take it by your post you will be waiting at the entrance to sign for it and will have identification with you also not allow the courier on site?
We are on a long tour and would not dream of giving the site address for my royal mail delivered prescriptions without first asking the site staff or as my latest contacting the site we are going to if it would be ok
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Well, Simm, I do think others have a point in saying it would have been courteous to discuss it with the warden in advance.
Many ways in organisations have had to change due to covid and what might have once been acceptable is not now but, even pre-covid, I would have talked to the warden at the outset.
Having said all that, there is no excuse for someone to be rude to you.
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I would certainly have asked prior to arranging. However, for something like a needed caravan part delivered by a courier that can be tracked / met, I would not have expected an objection. After all in the covid info it says you can have supermarket shopping delivered following agreement.
Grocery shopping can be delivered to a designated area on site, following agreement from the site staff.
At Edinburgh they had a section of the car parked marked up for it.
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Simm 1324, Oh dear, I am sorry. I remember wardens like that from way back and thought the staff training programmes would have been better by now. But I moved over to commercial sites where the young woman in charge of the reception office would handle a parcel delivery like yours without any fuss at all - multi tasking with telephone calls, bills, bookings and enquiries as well.
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Even now? as posted by others but then before jumping up and down about the staff I just wish both sides were able to post?
I am sure the "dedicated?" front office staff would also have expected the courtacy of being asked it was acceptable, or would the users of sites you now seem to frequent just expect it?
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Surely we don't need rules but just a degree of common sense. There is no way I would direct a delivery to a neighbour without first asking them? Many of us have had deliveries to Club sites but most wouldn't arrange that without engaging with the warden first. I have never been refused and in one case the warden delivered the parcel to my pitch which was above and beyond. The wardens need to know so they can point out any difficulties. I just wonder what part of rude and aggressive was just frustration at not being aware before the arrangement was made. I appreciate what with many carriers you get a pretty good idea when something will arrive through the tracking system. However there are some carriers, like the Post Office, where you have no idea of a day let alone a time.
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My prescription is delivered by Royal mail on a non signature 48hr tracked delivery ,I get an email from my pharmacy to advise it had been dispatched with tracking number, followed ,by an email from Royal mail stating what day and time window of delivery which this time was earlier than I thought as it has been delivered to our next cc site today who I had already contacted and asked if it would be alright
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I have a recollection of being on sites that have a wipe board on display at reception where it was announced there was mail for xxxxx. In the past, I think I have seen this on a Club site/s as well. That is what I call service and I would not have thought it necessary to seek a site managers approval for delivery of small items which do not involve site entry. If there was not such a system then one might notify reception of an impending arrival.
peedee
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Can’t agree with a lot of this, it is not a big issue to receive a letter and chalk up on the club site notice board who has mail, you do not always know if a letter is coming, I had an unexpected letter informing me a close friend had died fortunately the site warden wasn’t awkward or had difficulty in passing the mail on, all the commercial sites I have stayed on have had no problems with receiving mail for their guests yes I said guests an attitude the club should address.
If like we do stay upto the 21 day limit on sites and although we pay the wifi annual fee for a service that does not work sometimes a letter may happen ,don’t know what’s happening to the club these days.
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It just so happens that when we were setting up this lunchtime on our current CL the owner came across to the other van on site with 2 Amazon packages for them. I don't know how long they have been on site or if they had informed him of the delivery, but he was obviously happy to act as their on-site postman.
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The customer is always right, unless it's CAMC it appears.
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The delivery of groceries to sites is with the accepted knowledge as stated, of the site staff and to be met by the person concerned outside .the site confines(in designated area)we have been away on 4 sites half way now so far the First site there was was a Tesco home delivery van at the barrier sounding his horn for someone to let him in ,as no one had been to collect order and wanted access to the pitch, on the second site a pizza del motor scooter asking how he could get to a pitch , he had already entered the site via the pedestrian access. ; and then one wonders why site staff, get a bit miffed when not advised
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No but I did ok. I have already had a letter refused and sent back to the sender whilst on a 21 night stay at Southlands this June, I submitted a discussion then.
Didn’t realise the scope of a discussion could not be widened.
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We had no problem having a small parcel sent to a site we were soon to be on. I did phone ahead and inform the site staff that it should arrive the day after us. No problem I was told we will keep an eye out for it.
As it happened when we got to the site the parcel had already arrived, the site staff brought it out to us as we were booking it.
Yes it was a C&CC site, no problem, no issues, no dramas. Just a smile and 'it got here quicker than you ' comment from a friendly helpful member of staff.
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David, and mine!
how on earth can my post have been removed??
is a comparison between a club staffing model (a genuine reason for the diffuculty in 'deliveries management') and some other more heavily resourced sites not allowed??
i was supporting JK with his statement of 'lack of resources'.
please reinstate my totally innocuuous post.
what is happening with the over zealous modding here, unbelievable!
ive reported this to Ro for clarification.
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JK’s post just demonstrated the problems that can arise when folk order packages to be delivered to a site, without even mentioning they have done so. Particularly at the moment when the need for any sort of signature has been removed. Most of ours have just been left on the doorstep / doorbell rang, perhaps a photo taken and they were off. A similar thing seems to have happened in JK’s case, just on a bigger scale. The last thing site staff need are parcels from those who have left that they then have to deal with. JK’s post highlighted this, it’s a shame it has been removed.
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Yes, Steve, probably the most meaningful post in the thread...closely followed by my reply
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