Penny pinching ...
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That does sound a bit mean. If you can be bothered raise it with their head office, the site warden was probably just using the computer system and doesn't have the authority (or the common sense) to override it.
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I'd just call that good accounting due to choice. I'm not sure that paying a set fee for a CAMC pitch can end up being of a similar value. I quite liked being able to book and choose in advance the type of pitch I want. With CAMC you pay the same for a good hardstanding or as we found ourselves recently on an unkempt grass pitch in a noisy spot. It's the substandard I'm complaining about, all for the same fee.
So no I don't have a problem with the other club.
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I would definitely raise it witheir head office, WTG, it's a shabby way to treat folk.
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I think you've said previously you didn't like the way you were charged on a C&CC site. I presume this time the break down of individual costs didn't suit you but the C&CC does have a system where costs are broken down for each booking and prices change as the year progresses. The site managers don't have much option but to stick to the system.
Maybe the EHU problem could have been resolved by asking about it?
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All those wanting to be able to book a pitch with this Club should be aware just how complicated and protracted it can get at times with CCC. We used to use a lot of Camping in the Forest sites, back when Forestry Commission ran them. Everything was straightforward and easy back then. Now not so, since CCC got involved, and we gave up. Lots of different pitch sizes, with this and that added or subtracted from your pitch choice. It’s not for us, we like simplicity. I suspect they would charge by the tent peg nowadays if they could. I think you have had a raw deal changing your pitch WTG, fully understand the extra for a hook up, but not fully explaining rest of fee changes isn’t good.
To put it into context, we rolled into a nice small private Site, South Wales as it happened. Wasn’t very busy, owner told us to go up top onto one of his fully serviced pitches as the views were better. No extra charges, he wasn’t that mean.
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WTG, I see it as sharp practice. If it was fair & honest you would have been made awre of the price difference up front. That is the way fair & equitably minded companies act. I would take it further purely on principle, you were conned-no ifs or buts☹️
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Quite simply, it would have been perfectly reasonable to charge whatever was the difference between the price of the pitch you were on, at the time of your stay, and the price of the pitch you moved to, at the time of your stay. So that means the price relating to the EHU and any extra because the pitch was bigger or in some other way more expensive.
It seems to me that the other charges, no doubt imposed due to the rigidity of their system, and not creative accounting, are not reasonable and should have been waived or should be waived subsequently. That is without full knowledge of the facts or how CCC charge (I left them about 9 years ago), but on the face of it worth taking up.
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The larger pitch business needs explaining too. We know they do standard and jumbo but larger is a new one on me. We are asked to state length and width of our unit when booking so perhaps there's a tie in with that. Price increase by stealth appears a possibility.
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All those wanting to be able to book a pitch with this Club should be aware just how complicated and protracted it can get at times with CCC.
Certainly have not found that TDA. Cancelling and booking somewhere else wasn’t even that difficult. Although the extra 8p charged to my credit card for the deposit, did make me smile.
Booking, I just tell the site I want a HS with EHU for outfit 6.94 by 4.5 as using an awning, at oldies rates. It then returns a price. I can either accept or decline. So far out of peak the prices have been very good indeed. However our 3 day August booking was slightly more than CAMC rates.
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Did you not have to ring the call centre you change your booking, Steve? The last time I checked it wasn’t possible to do it on line.
The biggest issue I have with C&CC bookings is the minimum night restriction at certain times and varying site to site. All told, I found it nowhere near as slick as the CAMC system.
Their sites are fine, although I’ve found one or two I’d not want to return to. In fact, in the Inverness area, I always choose C&CC Dingwall rather than CAMC Culloden Moor.
Prices are slightly less than CAMC for oldies but often more than CAMC for younger folk. If I recall correctly, the age concession doesn't (or didn't) apply all year round.
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Yes we did have to ring up but was surprised at how quickly I got through. As you say though no where near as easy as amendments with this club. We had two nights at Dingwall in June. A very nice site and certainly one we would go back to. Granddaughter liked her Rossco mascot we bought from the Ross County shop alongside the site.😀
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It’s a great place for dogs, too, and you can walk into town.
The refurb of the facility block in recent years has given the site a lift.
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Yes, so the normal procedure for accounting purposes is pitch cancellation, refund, then payment for new pitch. It isn't possible just to offer the ehu costs because the accounting system has to run correctly. Same on CAMC sites if changing to a different type of pitch eg a serviced pitch.
So you were charged £20.02 for the new pitch and I presume that was correct after you had also received a refund? Are you saying you were over charged?
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Just out of interest I looked up the ehu charges (can be seen on the C&CC web site) ehu is £5.00 extra on hardstandings and £4.00 on grass, £7.20 inc for fully serviced.
Pitch sizes vary so like CAMC I presume the site can reserve the larger pitches for larger outfits etc and site managers are working in advance to organise the sites. Perhaps the next people coming had influenced the decision? Looks like you had to move on whatever the situation? Your original pitch was already booked for someone else the next day and you were going to non ehu but changed your mind when you found out there was an ehu pitch available. But it would have cost more than you paid originally on line so I presume the £20.02 is the correct cost.
I had a look today, for future C&CC bookings were the discounts are, they aren't easy to sort out so I suppose you got caught between discount dates etc for different pitch types? Sorry you didn't feel you had a good experience.
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