Wifi
Due to lockdown our annual site WiFi subscription has not be able to be used. I telephoned Air Angel the providers who kindly extended both mine and my wife’s annual subscription by three months. It was all done over the phone on 0333 240 7610. Hope that is helpful to other members in this situation.
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Comments
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I used to get on fine with it and had 3 or 4 consecutive annual passes. However, last year with sites full even off peak and a different demographic using them, it just could not cope and I did not renew, using my phone instead. They are supposedly updating a lot of the sites, although with the CC now actively promoting streaming / face time on those site, it remains to be seen how it will manage.
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Untill last year we had annual Wifi via Air Angel but have not yet given it much thought for this year ,
It was fine when sites were not full , and it was used for as advertised and not for streaming/and face time as the club are promoting this year? unless ALL sites are now connected to fibre broadband then it will be the same problems as encountered on some sites before with it being so slow a letter could almost get to the destination before an Email
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I think there's a rollout going on to install fibre, we had the open reach persons in last week assessing things
JK
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Yep, been doing this for years. It's much more satisfactory.
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Details of the Club upgrade plan here including which sites will get the higher speeds. https://www.caravanclub.co.uk/uk-holidays/useful-information/wi-fi/
David
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I must admit that my first preference is to use 4G via my smartphone, often quite impressed with the speeds I get sometimes. Not used it for proper streaming but have used it for a bit of iPlayer and YouTube. The last time I purchased Club WiFi was when we were at Buxton where the phone signal is quite poor, better if you walk up the hill to reception. Whether it was sensible I went for the full year as I feel the short term value is way overpriced.
David
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For fear of sounding totally thick, why is Wi-Fi not provided free of charge at all sites. It is no longer a luxury and at C&MC sites you can be paying upwards of £35.
The vast majority of the sites we use abroad provide it free, although it might be restricted to near the office or bar.
We are on our 2nd CL this year and it has been free on each.
Last year it was free at 4 of the 6 CL's visited, 3 of the 3 Independant sites and 0 of the 2 C&MC sites.
What am I missing?
Colin
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EM, there's no such thing as a free lunch. If providing wifi carries a cost, someone has to pay. Personally, I would rather the users paid for it than to have it added to pitch fees.
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When I said £35 I meant as your nightly pitch fee.
Colin
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I don’t recall seeing a free option at Berwick but might have missed it as I went straight to the use the CC web site option. Culloden does not have it so can’t check here. The independent site we stoped on at Pitlochry has a lot statics and Wifi was anything but free. Didn’t use it but it was £3.50 for an hour, then a rising scale to over £180 for a year. Makes the CC offering seem reasonable.😂
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We have been here at FM for a while and the WiFi is still free , it could go off anytime from now, owing to an on going power fault on this part of the site, with about 20 pitches out of use, good job it is a big site and not busy at this time
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The problem is that the club has got a mixed charging policy for “extras” so everyone has to pay towards washing up areas and shower blocks whether they use them or not, so perhaps the same should apply to WiFi. Perhaps my logic is wrong but I’m sure someone will tell me.
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In normal times I don’t think anyone would pay full facility prices if they didn’t intend using the facility block.
I stated my preference but it doesn't mean I’m right and you're wrong. My experience of site Wi-fi is that it has been quite appalling so I choose not to buy it. Therefore, I don’t want to be charged for it by the back door, ie in with pitch fees.
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Logic probably a bit wide of the mark perhaps in that you wouldn't book a hotel room and expect to pay extra to have a shower or use the toilet? However many hotels do charge for WiFi although some do offer a basic/limited service free. By all accounts the Club initially (and may still be doing so) invested a lot in the provision of WiFi on sites. Because the take up of such a service was unknown it was right to threat it as an extra?
David
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Have just returned home from 6 nights at Cherry Hinton .Had been there for about an hour or so when we realised that the WiFi wasn't working so reported it to the site manager who after checking the repeater that was next to our van confirmed that the trip switch was knackered and duly reported it. Left site yesterday and bu##er all had been done to rectify the problem. If that's the level of CMC's and Air Angels service I'm not surprised that people are leaving WiFi subscription in their droves . Happy to take your money , but if there's a problem , you are on your own.
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I’ve never had the need to use WiFi until recently. Access to our storage site has changed to self access via a code pad and they say they’ll change the code and notify by email, so we thought it prudent to take an iPad with us. Just in case they changed the code while we were away.
I tried to register several times but each time after entering my details I was taken round in circles to the register screen time and again. Having finally given up, some days later I noticed the WiFi symbol come up on my phone, and discovered that we had free WiFi. Now I know why!0 -
For the last three weeks of cc sites have not had to pay for WiFi on any site, ,then yesterday when logging in it came up that payment was required,
Except as usual for this website which is still free on sites,
Enquiries seem to get a couple of explanations?
1 there is/was a problem at Air Angels end??
2 it was free while the system was being upgraded with the help of Bt Openreach.?
What eve ,r it now seems apart from this website payment is required to get any other websites via Air Angel, and as you can only pay when on a club site ,and the WiFi is not secure
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Tethering is a good idea, but what to do when there is no 4G mobile signal - not that unusual on Club sites in my experience - even on EE which supposedly is one of the best for coverage. Very frustrating on site a couple of weeks ago when repeatedly blocked from the remainder of my annual cover. Contacted Air Angel who simply said that the Club had a UK-wide problem, followed by some (largely unintelligible) comment about "free".."daily" etc without any explanation of how to access.
What to do?.....pick up a good book!
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No, I didn't suggest that.
In normal times (again) the facility blocks have, in my experience, been first class and in working order - there for the taking. I cannot say the same for site wifi.
If I didn’t want to use the facility block, I’d not go to a 'full fat' site.
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Air Angel had a club problem nation wide, and were offering "covid?"which gave. free WiFi,, but I understand it was resolved? last week when the normal price range was again advertised on this website
Ps I wonder if it was to do with the upgrade as BT open reach have been seen on both site we have used up to now
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I absolutely agree, facility blocks are first class, it's just that we don't need them. We caravan, normally, 11 months of the year and I think that our early experience, years ago now, was badly influenced by some CL visits out of season that left us sitting all alone, in a far corner of some deserted field.
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as supplied by the provider on club sites "air angel" but at this time is still free
