Should Wardens get a new Title?
On another site, I'm sick of hearing about "Jobs Worth" wardens on the Club Sites. My experience is that today's wardens are hard working, friendly and helpful.
Is it time to update their title? Does the title Warden give the wrong impression? Would Site Manager be a better title? Or something else? Or is Warden just fine?
Comments
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Surely the name doesn't matter? It's more about attitude and the way these long suffering people do their jobs that is important.
Anyway, I think change may be in hand.
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It's no secret but some folk already refer to them as Site Managers. They had to get that from somewhere.🤷🏻♂️
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Choose any three from:
caretaker, janitor, custodian, steward, superintendent, guardian, watchman, overseer, supervisor, administrator, curator, keeper, concierge, doorman, porter, warder, bodyguard, deacon, gamekeeper, officer, skipper, watchdog, watchkeeper, attendant, doorkeeper, groundskeeper, gatekeeper, agent, manager
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Evening
Our "title" already changed to site manager in 2019 I think.
JK
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Doesn't one Site Manager call himself a Site Manager?
I think warden is now a bit outdated. One possible issue is that you can probably have more than one warden on site but more difficult to have multiple site managers?
David
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David, you of course have Assistant Site Managers, or Site Manager 's Assistants
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At one point C&CC had on each site -
Site Manager (warden)
Assistant Site Manager (the warden's OH)
Deputy Site Manager (assistant warden)
Deputy Assistant Site Manager (assistant warden's OH)
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At all club sites, just by reception there's the name board (first names only now). The top of that sign just says "we're here to help". No mention of "wardens" at all.
Where have you been recently qfour?
JK
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In these days of D&I (Demeaning and Insulting / Diversity and Inclusion) Titles and names are not allowed in case someone takes offence, probably on behalf of someone else (who is sufficiently educated to comprehend context).
Perhaps you should be the 'holiday makers', as that is what you do for us punters.
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Had to smile at this thread, and this particular post, as it reminded me of the fact that organisations must be frequently disappointed that their latest great idea does not resonate with people they are aimed at.
The term warden was the one used for many years by a client, a housing association, to describe the role of the person who worked with their tenants.
Various name changes were undertaken with the last two being the SLA, supported living advisor, and Concierge.
Over a number of years, and no matter what the current term was, I never heard any tenant use any term other than warden.
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Ah, the K9 contingent 😁
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You're not far from home then jv?
JK
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So do site staff wear name badges, even if only first names?
David
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Names are an irrelevance. I have enough trouble remembering my own.
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yes a rose by any other name...
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I disagree with that. If an organisation wishes to promote excellent customer service it works at building relationships with its customers. One way to achieve this is to be able to recognise who you are dealing with. When I walk into a site reception the staff know who I am but invariable I have no idea who I am dealing with. If staff had name badges (first name only) I can then personalise my thanks and I think it leads to a more friendly atmosphere all round.
David
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Plenty of supermarket staff wear a name badge .... I have my full name sewn on to my work wear.
EmilysMum had cause to complain about a staff member at a local shop. She asked for his name, he gave her a name, she then went higher up the management when she then found out he's given her a false name. If only they'd had to wear a name tally, she wouldn't have needed to ask & he wouldn't have lied.
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Interesting as our granddaughter works for a big supermarket chain and they can wear a name badge if they do not feel vulnerable, but it is not compulsory, as many staff are now being abused by name if some customers are aware of their names
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I think people who are intent of abusing people in that way will do that anyway regardless of whether someone has a name badge. I worked for a large retail organisation and I do recall people being concerned when name badges where introduced but the reality was cases of actual problems were very rare, if at all. It was standard practise when you telephoned someone that you gave your name so I don't really see the difference. With the realisation that the person you are dealing with knows your name should also encourage better customer service. Having names on a board outside of site reception is a bit pointless unless those people are going to be recognised by name when you go into reception. After all it is meant to be a Club!
David
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Yes we have name badges DK. Mine usually ends up in a pocket as when I'm out on the tools I'll probably change tops two or three times a day and forget where it is! With regard to your last sentence about names outside reception, there's only two of us on this site so those first names are just me and her. We always introduce ourselves to new customers anyway.
I respect that on multi couple sites there could be eight or ten names on the wall and would expect those staff to have identity displayed. I agree that if someone wants to get in your face they will, they don't need your name for that.
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