Milenco Wraith

Morning all, just a head up regarding the Milenco Wraith wheel lock. We have been meaning to purchase a second wheel lock as our son commandeered our second wheel clamp for his trailer tent, kids!! Decided on a Milenco Wraith and purchased from an well known online camping store at a very good price.  The item was delivered in two days and hubby set to work to fit it, however despite watching the videos and reading the destructions it would not fit.  If you have really deep recessed wheel nuts then the security shaft which fits on the replacement wheel nut is too big in diameter. After numerous emails with the supplier all they wanted to do was for me to send it back for a refund minus the cost of carriage (£10). However,  I contacted Milenco who are based in Milton Keynes and the help and service I received from them was exemplary. It is a known issue on some caravans and they will send you out a smaller diameter shaft and three keys for a cost of £32.35. Enclosed with this is a prepaid envelope for you to return the original shaft and the keys and when they receive it back they refund the £32.35.  The items were received from them on a next day service and I would just like to say Milenco you have fantastic customer service.