Repairs

New to caravanning. Bought a 5 year old caravan from a nationwide dealers back in July. First outing in August we saw it was leaking from the front roof light. Told the dealership who said they’d contact us with a date to take it in. The oven glass then shattered, nothing was in the oven at the time so nothing was touching the oven door. This apparently wasn’t covered under warranty and I was told I must have done something to it as it doesn’t ‘just happen’. The carbon monoxide detector then started beeping. The batteries were found to be over a year out of date.  Maybe we were naive and should have checked these ourselves, but the company we purchased the van from supposedly do a 50 point check before handover.  Apparently they just ‘push the button to see if it works’. It’s taken from reporting the roof light fault in August until the beginning of December for the service department to tell us to take in the van for repairs.  We had a call this morning to say the staff have all been furloughed and we now have no idea when we will get the van back.  We have been assured that the van is safe and we do appreciate that with the lockdown we can’t go anywhere.  As I said at the beginning, we are new to caravanning and wondered if this is normal. Thanks in advance.