The future
Comments
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It was a similar point I was making about their forum up thread. I have also seen the reviews on Trust Pilot and agree they are more than dire. It seems that early on in the pandemic many, on here, were happy to hold up the C&CC as a shining example because they made the token gesture of extending membership when all that was trying to do was to deflect from what was really going wrong?
David
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In a word-yes, you can trust certain web sites. The reviews can’t be skewed by a single toxic individual who has an issue as they are an overall indicator. I use Trustpilot a lot, I also review on it. I have found Trustpilot to be one if not the best for accuracy. They also have a system for banning toxic reviewers too. Companies/suppliers have a right to reply which I think is fair.
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But are all the complaints resonable? Some are clearly not and demonstrate a lack of understanding of VAT and a difficult situation. It does look as though the C&CC have a staffing problem both in shortages and morale? That does not appear to be the case with the C&MC.
peedee
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I've think you have said before (sorry if I'm wrong) that it doesn't matter if complaints are reasonable, someone has complained? Therefore if the person paying doesn't understand if it their fault or the organisation for not explaining it?
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Depends on what it is that a person values. I find the CMC sites of value as they often represent 50% of my site choice when touring.
I would have thought mbee that they offered something that you want as you are a member it seems. Did you join by mistake and then forget to cancel your direct debit?
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I was astonished at how low the overall rating is to be honest. I haven’t read all the reviews, but worryingly a good few do seem to be from long term Members. I think there are some misconceptions for whatever reason on some of them, but more worryingly, the Club isn’t handling responses so it’s just goes on from one side only. If a company is going to use TP, then it needs to make sure it’s monitored.
It wouldn’t stop me using a C&CC Site, we do our own research around Sites, thoroughly as we can if it’s somewhere we haven’t used before.
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My experiences with the C&Cc have been good this year. Their approach to the VAT reduction annoyed me somewhat but it was counterbalanced by a memberships extension. A phone call to move a deposit and rearrange bookings was helpful, polite and successful.
It looks as though trustpilot is receiving the full blast of people who haven't read the details, can't find phone numbers, feel offended etc. But I wouldnt defend the C&Cc in it's lack of response. Both clubs rarely respond to reviews, good or bad especially on their own web sites. The C&Cc has always prechecked reviews and have been slow to update them this year.
I had a smile when I read the popular searches alongside the complaints. CAMC and Thompson and Morgan the plant merchants.
Normally I'd never use Trustpilot and it puzzles me about the lack of response. I feel sorry for the staff in these circumstances, but perhaps it's not their top priority just now. It doesn't represent the experiences I've had this year.
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I think review sites like Trust Pilot can be very toxic, they just give people with axes to grind the opportunity to sound off in a very public environment without any responsibility for possible outcomes. I am not even sure that the C&CC replying to the comments would make any difference as the damage has already been done. It seems to me that the C&CC are much more of a closed shop in terms of communications with members than even the CMC so perhaps that is perhaps part of the problem?
David
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I use reviews a lot, but generally I’m looking for some specific comment on an aspect I value like ‘good pub close by’, ‘walking distance to town etc. I can’t relate to criticism of subjective things like push button showers etc, because it’s not important to me. Staff are transient so if one is a miserable old whatsit it’s unlikely to impact me. I’ve spent enough time on C&CC sites to value most of them irrespective of what people choose to put in reviews. Some are better than CMC sites some are worse.
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I haven't had any problems with either Club but during COVID I have had next to no dealings with either other than to cancel a C&MC and a C&CC booking due to illness and had to return home. The former was with a days notice and no rap on the knuckles and the latter at a weeks notice for which I lost my deposit. I just took it on the chin and had no grounds for complaint.
peedee
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Reviews can be useful, and lots of organisations use them to great effect, dealing positively where they can even with bad and ill informed reviews. I sort of feel it’s a bit of a glitch with C&CC, as all our dealings with them as an organisation, Sites, insurance etc.... have been comparable with CAMC, and the current circumstances are outside the comfort zones of a lot of companies/organisations at this moment.
One organisation who’s have been simply superb in terms of giving membership/subscription value, and keeping customers informed have been Cadw. We had a three months extension on our membership due to early lockdown, and just had our renewal which is again at a lower price as they haven’t been able to keep properties open as they would have liked👍 Can’t ask fairer than this, we shall be out there supporting them as soon as we get the chance. Meantime I will be looking at online shop if they have one.
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Welsh version of English Heritage
Cadw members have unlimited access to all Cadw staffed sites, and enjoy a host of other member benefits. To join please visit www.cadwmembership.service.gov.wales
We also welcome members of English Heritage, Historic Scotland and Manx Heritage members to Cadw sites on a reduced price or free basis.
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I don't doubt that's your choice as a caravanner now. But the question is about the future. Will the future generation of motorhomers continue to use CMC sites when other alternatives come on stream? And they are coming on stream.
The evidence from overseas where motorhomers have alternatives is that they have abandoned many sites - especially sites aren't well placed them. And there are quite a lot of current CMC sites which aren't well placed for motorhomers.
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Apologies Peedee, I should have explained Cadw. It is indeed much cheaper to join Cadw, and you get free access to EH and Historic Scotland after first year. First year EH and HS are half price. Cadw give a generous shop discount as well, EH don’t. We just happened to be in Wales when we needed to rejoin one of them, I had a volunteer pass from EH before this.
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I’d qualify that by adding on “motorhome users who like just to park up.” We tour, use our MH every day from Sites, so for us Club Site locations are often just what we are looking for, city or countryside. Just not good value for money if you only need 15 hours in one location........
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I think you said you had a small van TTDA? Most of us with larger vehicles won't go anywhere in our vans unless we have pre knowledge of parking arrangements. Even campervans have difficulty avoiding height barriers. A network of UK "Aires" will encourage more motorhomes/campervans to truely tour in the UK and not park up on sites for days and days.
peedee
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