72 hours cancellation
Hi
Does anyone know if the 72 hour cancellation rule is being applied. We are due away shortly but the area we are due to visit appears to be showing an increase rate. Our own area is thankfully at the moment very low.
Its about deciding when the final decision has to be taken.
Comments
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As far as I know the rule still applies. You could ring the club and ask.
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Quite!
Surely the definitive answer will be from the Club - either Head Office or the actual site rather than from someone on this forum.
( Without wanting to be unkind, I often wonder why people sometimes ask questions on forums when they can get definitive answers from the primary source.)
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It won’t waste more than a few minutes to try ringing or you could try Live Chat? You might wait for days/weeks/ever to get a definitive answer on the forum. The staff rarely look in these days.
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Alan
I have certainly not seen anything to indicate that the 72 hour rule has changed from the perspective of a member deciding to cancel a booking. Obviously strange times as some sites in Wales have had to close because of changes in lock down rules and cancellations have probably been made by the Club at short notice. If you think you might change your mind and go elsewhere within the Club network the best idea might be to contact the new site and ask them to change your booking to their site, in that case the 72 hour rule won't apply. If all else fails it is only an email reminding of the rules if you just cancel within 72 hours prior to your stay. You won't be needing us to break you out of jail
David
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Yes, recently cancelled the day before by phone explaining why. I then phone another Club site booking a night stop. I have not had the black spot. I take it from this incident that if you are not a serial offender and offer a legitimate reason, it is acceptable even at such short notice.
peedee
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If you cancel online, you automatically get the black spot, as it is part of your cancellation confirmation. Doesn't matter if you tick the another booking box or not. As you can't make another booking before you cancel, the system has no way of knowing if you are actually going to make one.
The black spot email does advise that it won't count if you do make one but is not withdrawn after making another booking.
I believe if done by phone the email can be suppressed. As I understand it, when we recieved one after the CC cancelled our booking, someone forgot to press the don't send the email button.
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I really wouldn’t worry to be honest. I cancelled our booking for Marazion, made last year for an event. I cancelled it a good month before we were due to go, then received the reminder about our booking at Marazion and have a nice holiday. So I contacted the Site direct to ensure them we wouldn’t be turning up, and to check their system. Got the ok, all cancelled. Three days later, we are in Scotland, phone call at 7.55pm, where were we? You couldn’t make it up to be honest, but the Wardens were fine, no email, just a system glitch. We have never not turned up or not cancelled so our history with the Club is a clean one😁
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Staff are probably still working from home, and frankly I don’t blame them, better to be safe. I can cope with a few mistakes, in the scale of the situation we are in now, mere trivia. The email threat has never bothered us. Folks who do their best seldom have cause to worry about such things.😉
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We were due to stop over on way home from Cornwall at the Tewksbury site, morning before we saw on the news that Tewksbury was flooded.
I couldn’t get through to head office or the site and live chat did not know but clearly from the pictures the site would be affected and we would not be able to get their anyway.
still needed a stopover and fortunately Baltic wharf was showing availability, so I quickly log onto booking tried to book Baltic wharf, ping message you already have a booking (Tewkesbury) so quickly log onto amend bookings and cancelled Tewksbury, ping message you are in breach of club rules etc. finally got to book Bristol.
emailed club later and was told the warning would be disregarded, not a good experience.0 -
Hi Alan R, Please feel free to drop me an email communitymanager@camc.com and I will forward to my colleague. We totally understand people have concerns over situations like this and we always do our best to assist.
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I wouldn’t worry about it. I went through a period when I had a series of 11th hour cancellations all due to problems associated with my mother who was attempting to live independently (unsuccessfully) with dementia. I had the ‘naughty’ letter and responded to it explaining the situation, but the reality is you’d have to be seriously irresponsible to incur any problems with your membership over such matters. If it was a big enough problem, the Club would introduce deposits (no debate invited). Being worried about CV19 for those in the vulnerable category is an entirely legitimate reason for cancelling, it’s your life.
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