Lack of communication

We received a  "Let’s double check your holiday plan" email on the 14th of August for a booking for early November.  It has arrival and departure dates on it, but not the earliest arrival time.  So presumably there is an "Enjoy your holiday" email in the pipeline sometime.

Must admit that I did think that the timing of that email was rather pointless, if it's purpose is to remind people of a booking.  But, as I said, presumably there is another one to come, possibly much closer to the booked date.