New motorhome
Hi all, hope i'm posting this in the right place, apologies if not, i have just traded my Bessacarr in for a Sunlight t-64 and while i am trying to add my outfit to my membership profile page it seems the make doesnt exist, i have looked under Hymer and also Dethleffs but to no avail, anyone got any ideas or solved a similar problem?
Moderator Edit:
I've 'reported' your post in the hope that somebody from HO can assist you.
Comments
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Yeah normally i would do that but they have a note on saying they are busy and try not to contact us, have booked some holidays so will grab a word when they ring for payment, thank you for your answer mate
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The ability to self change outfit details seems to have had a flaw for years. I remember when I changed from a caravan to a motorhome seven years ago I had to ring the Club!!! Why not do a dummy booking for several months ahead and see what happens when you get to the detail part?
David
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I was having issues last night trying to do the same thing as we bought our T68 last week.
I guess will jut have to call them briefly.
A problem shared is a problem halved. Thanks!
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So i have booked into my local site for a couple of nights and it let me put it in as an un-named motorhome to book but the problem im having is when i'm trying to change it permanently on the official page and not the app, it also for some reason now thinks im arriving in a huge motorhome with twin axels when in fact its single and under 7m, its hardwork and it shouldnt be
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At least you know you can book a pitch. I fully agree that it is an acceptable system but it has been the same for some years and I don't understand why it has not been attended to. Just a thought, which may not work, but I wonder if when you arrive on site the staff could edit your details? Might be worth an ask.
David
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No harm in asking i suppose but then again in the current climate they might not want to deal with people unless they have to, i can just picture them now widening the roads in anticipation of what ever contraption they think im going to be arriving in only to then turn up in the motorhome version of a mini metro, thanks for your help anyway mate, as long as they let me in thats all that matters
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I've just changed my Marquis Majestic for a Carthago Compactline 138 but whilst I can enter the make, it won't accept the "other" option as that model is not listed so I can't add it at all. It won't even let me add the year. I haven't been on the website for about a month and I see that that it is the same execrable shambles as ever.
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That's about as far as I got. Hymer was available but nothing else. I assume it is a problem with the customer user interface. As when I rang them, they managed to put it in very quickly on whatever screen(s) they pulled up, so they all must be in there somewhere.
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CY, congratulations, hope you love the van as much as we do...
heres my profile/van info....i put this in three years ago...
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It's all gone pear shaped since then. Can't enter anything and when I log on it has the effrontery to ask me to input details of an outfit.
I'm trying to find out the tank capacities but have been unable to locate much in the way of tech spec in the Carthago manual and associated bumf. The website only shows the details for the latest models and I suspect that they've changed. If only this site had a PM facility.
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I can’t change mine either, CY. I’m just going to leave it as it is.
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im sure i saw your photo on another forum, which ones are ypu on, ill find you...
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CY's email is in his profile, BB.
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thanks.
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